Job Title: Automation & Process Engineering Specialist
Department: Group Process, Automation & Platforms
Location: Group
Reports To: Process Director (Group)
Contract Type: Full-time

Position Overview

We are seeking a highly technical and execution-driven Automation & Process Engineering Specialist to build and operate Telecel Group’s internal automation, workflow, and digital operations platform.
This role exists to ensure that Telecel does not scale through headcount, it scales through automation, data pipelines, system integrations, and process intelligence.
The Automation & Process Engineering Specialist will personally design, build, and maintain all automations, either through:
• Direct development, and/or
• AI-assisted engineering tools (e.g., Anthropic-based platforms)
under a single, controlled delivery model owned by the Group Process & Culture Office.
This role is responsible for turning Telecel’s SOPs, governance rules, DoA, compliance, HR, finance, procurement, and operations into live, automated workflows, dashboards, and control systems across all OPCOs.

You will:

• Design and operate Telecel’s Group Automation Platform using n8n, APIs, system integrations, and workflow engines.
• Convert Telecel’s process maps, SOPs, and governance frameworks into live automated workflows.
• Personally build, configure, and maintain all automations using low-code, API-based, and AI-assisted tools.
• Build cross-system integrations between Odoo, BambooHR, SharePoint, CRM, finance, procurement, ticketing, and operations platforms.
• Develop process-driven dashboards that provide real-time visibility into approvals, compliance, KPIs, bottlenecks, and performance.
• Create workflow engines all the company’s departments.
• Enforce access control, logging, and traceability across all automations.
• Work directly with the Process & Culture Director to ensure that governance rules become executable logic, not PDF documents.
• Maintain a Group automation roadmap and backlog of enhancements.
• Provide technical ownership of all internal digital workflows used by Telecel Group.

Deliverables (Ongoing)

• Group-wide n8n automation platform
• Live process workflows for HR, Finance, Procurement, Compliance, and Operations
• API integrations between core business systems
• Approval, audit-trail, and DoA engines
• Operational dashboards showing workflow performance and compliance
• Central automation & integration repository
• Technical documentation for all workflows and automations

What You Need to Get the Job Done

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or similar.
• 5+ years in software development, automation engineering, or workflow systems.
• Hands-on expertise with n8n or similar low-code automation platforms (Zapier, Make, BPMN, Power Automate, etc.).
• Strong experience with:
– APIs
– Databases
– System integrations
– Authentication & access control
• Ability to translate business processes and SOPs into executable workflows.
• Experience building dashboards and process monitoring tools.
• Comfortable using AI-assisted development tools as part of daily engineering.
• Strong documentation, testing, and control discipline.

What Will Make Us REALLY Love You

• Experience working in telecom, finance, or regulated environments.
• Exposure to ERP systems (Odoo, SAP, Oracle) and HR platforms (BambooHR, Workday).
• Experience building governance, approval, or audit-trail engines.
• Experience with AI-assisted development tools (Anthropic, Copilot, LLM pipelines)
• Strong proficiency in n8n, BPMN-based process orchestration, and workflow automation.
• A mindset that believes process without automation is not real control.

Why This Role Exists at Telecel

Telecel is scaling across:
• Multiple countries
• Multiple regulators
• Multiple systems
• Multiple funding instruments.
This role ensures that Telecel does not rely on emails, spreadsheets, and human memory, it relies on automated, traceable, and enforceable digital processes.

About Us

Telecel Group is a dynamic telecommunications and technology company operating across Africa and beyond. With a presence in over 20 countries, we specialize in mobile communications, internet services, fintech solutions, and digital infrastructure. Our mission is to bridge the digital divide by providing innovative, inclusive, and scalable connectivity solutions that empower communities and drive socio-economic growth.
Guided by a strong commitment to transformation and impact, Telecel Group leads strategic investments, mergers and acquisitions, and digital innovations that shape the future of connectivity. Our diverse team works across our operational entities, technology ventures, and group-level initiatives to create sustainable value for customers, partners, and shareholders.
What sets us apart isn’t just what we do, but how we do it: with openness, integrity, and a