Weebe is hiring an Operations & Finance Reconciliation Officer**

Weebe is a growing marketplace that works with multiple vendors and sells their products through our online platform. As we begin scaling our operations and managing a high daily order volume, we are looking for a highly organized, detail-oriented, and numbers-driven person to join our team.

This role is ideal for someone with strong experience in **accounting, finance reconciliation, reporting, and operational follow-up**, while also being flexible enough to support different areas of the business when needed.

The selected candidate will be responsible for ensuring a smooth daily workflow between **Weebe, vendors, logistics partners, payment partners, drivers, customer support, and customers**.

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## **Key Responsibilities**

### **1. Daily Order Management**

Monitor and manage all incoming orders on Shopify, ensuring that every order is properly tracked, processed, and prepared for delivery.

### **2. Logistics Coordination**

Coordinate with logistics partners such as **Aramex, The Net Logistics, and other delivery companies** to make sure orders are picked up and delivered on time.

### **3. Driver Coordination**

Communicate with the dedicated driver through the assigned application or internal system to assign delivery routes, pickup points, delivery locations, and daily schedules.

### **4. Route Planning & Delivery Follow-Up**

Organize daily delivery routes and follow up with drivers and logistics partners to make sure all orders are moving correctly and efficiently.

### **5. Shopify Order Status Updates**

Update order statuses on Shopify once products are delivered, returned, failed, canceled, or pending, keeping the system accurate and properly synchronized.

### **6. Customer Support Coordination**

Coordinate with the customer support team to follow up on order-related issues, delivery delays, failed deliveries, returns, refunds, payment issues, and customer complaints.

Ensure that customer concerns are properly escalated and resolved in coordination with vendors, logistics partners, drivers, payment partners, and internal teams.

### **7. Vendor Reporting & Reconciliation**

Prepare vendor reports including sales, commissions, deductions, payments, pending balances, returned orders, canceled orders, and settlement amounts.

### **8. Logistics Partner Reporting**

Prepare and review reports related to delivery fees, returned orders, failed deliveries, cash collection, COD amounts, and amounts due to logistics partners.

### **9. Payment Partner Reconciliation**

Reconcile payment reports with payment partners, including **COD, card payments, Whish, and other payment methods**, ensuring all amounts are accurate, properly matched, and settled.

### **10. Operational & Financial Reporting**

Generate daily, weekly, and monthly reports covering orders, deliveries, vendor settlements, payment reconciliation, logistics costs, returned orders, failed deliveries, and operational performance.

### **11. Price Benchmarking**

Monitor product prices across the Lebanese market and competitor websites to check whether the same products are available at lower prices.

### **12. Competitive Pricing Follow-Up**

Support the company’s KPI of maintaining the most competitive product prices in the market whenever possible.

### **13. Cross-Department Follow-Up**

Coordinate with other departments when needed to solve operational issues related to orders, vendors, payments, logistics, pricing, customer support, or reporting.

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## **Requirements**

The ideal candidate should have:

* Previous experience in **accounting, finance, reconciliation, operations, or reporting**
* Strong knowledge of **Excel / Google Sheets**
* Ability to prepare, analyze, and review reports accurately
* Strong attention to detail and follow-up skills
* Ability to handle a high volume of orders, potentially **100+ orders per day**
* Good communication skills with vendors, drivers, logistics companies, payment partners, customer support teams, and internal departments
* Ability to work under pressure and solve operational issues quickly
* Strong organizational and time-management skills
* Ability to work independently and follow up without constant reminders

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## **Preferred Experience**

The following experience is a strong plus:

* Experience with **Shopify**
* Experience with **ERP systems**
* Experience with **CRM systems**
* Experience in **logistics, delivery operations, or last-mile coordination**
* Experience in **e-commerce, marketplaces, retail, or online platforms**
* Experience with **vendor reconciliation, payment reconciliation, COD reconciliation, or settlement reports**
* Knowledge of the Lebanese market and local pricing dynamics

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## **Candidate Profile**

We are looking for someone who is:

* Organized and detail-oriented
* Comfortable