Job Description

Roles & Responsibilities

This is a full-time, on-site ERP Support role based in Baabda. The ERP Support team member will handle day-to-day system support, including responding to user tickets, troubleshooting issues, and resolving ERP-related incidents across departments. Responsibilities include managing user accounts and permissions, monitoring system performance, and supporting data integrity through checks, reconciliations, and corrections. The role involves assisting in ERP configuration changes, participating in testing for updates or new modules, and documenting procedures and user guides. The ERP Support team member will collaborate closely with operations, finance, and customer service teams to ensure the ERP system effectively supports store activities and business processes.

Manage ERP user accounts, permissions, workflows, and master data while maintaining system integrity and security.

Coordinate with ERP vendors and external consultants for troubleshooting, system enhancements, upgrades, and issue escalation.

Train and support end users across departments, prepare user guides, and promote best practices in ERP usage.

Monitor ERP performance, test new developments, generate reports using Power BI and Excel, and support continuous improvement initiatives aligned with business requirements.

Experience in Microsoft Navision/Dynamics/Business Central is a plus

Knowledge of SQL is also a plus

Minimum experience 2 years in similar roles

Desired Candidate Profile

Experience in Microsoft Navision/Dynamics/Business Central is a plus

Knowledge of SQL is also a plus

Minimum experience 2 years in similar roles