Job Description

Roles & Responsibilities

We are looking for a highly organized and customer-focused Service Coordinator to manage the daily operations of our after-sales service department.

Key Responsibilities:

• Coordinate communication with customers and dealers regarding service requests, repair status, quotations, and deliveries.
• Receive products for repair, create service orders, and monitor repairs from intake to final delivery.
• Schedule and coordinate technicians' workload to ensure timely completion of repairs.
• Prepare customer, warranty, and commercial service invoices.
• Maintain accurate service records and prepare monthly reports.
• Coordinate product reception and delivery activities.
• Process direct sales of spare parts and accessories and handle related documentation.
• Manage spare parts ordering, receiving, pricing, and inventory.
• Maintain technical documentation and liaise with suppliers for technical information when required.

Desired Candidate Profile

• Previous experience in customer service, service coordination, or after-sales support.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Good computer skills and experience with ERP/service management systems is an advantage.
• Attention to detail, problem-solving skills, and the ability to work effectively in a fast-paced environment.