Customer Service Jobs in Lebanon

Eastern Service, hot and cold<br><br>With experience<br><br>Contact number 03935968

<p>BIT Corp. is Hiring: Office Administrator!</p><p>&nbsp;</p><p>We're looking for an Office Administrator to join our team On-Site in Jdeideh, Lebanon.</p><p>&nbsp;</p><p>⏰ Working Schedule</p><p>• PM SHIFT: 7:00 PM - 3:00 AM</p><p>&nbsp;</p><p>✅ Requirements</p><p>• Bachelor's degree (Business Management, Business Computing, Marketing, HR, or IT).</p><p>• 2+ years experience in a relevant field.</p><p>• Proficiency in MS Office.</p><p>• Strong analytical and problem-solving skills.</p><p>&nbsp;</p><p>&nbsp;Responsibilities</p><p>• Create, update, and ensure accuracy of collected records.</p><p>• Daily follow-up on cases, contact customers via email, and update the CRM database.</p><p>• Manage data and enter record information.</p><p>&nbsp;</p>

City Star is looking for a friendly, professional, and customer-focused Customer Service Officer to join our retail team

Job Description <br>Customer Service <br>Responsibilities: <br>• Maintain a positive attitude and calmly respond to customers’ complaints. <br>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. <br>• Ability to learn various product technical specifications. <br>• Processing orders, forms, applications, and requests. <br>• Keep records of customer interactions, process customer accounts and file documents. <br>• Providing feedback on the efficiency of the customer service process. <br>• Identify and assess customers’ needs to achieve satisfaction. <br>• Build sustainable relationships and trust with customer accounts through open and interactive communication and through various channels. <br>• Provide accurate, valid and complete information by using the right methods/tools. <br>• Follow communication procedures, guidelines and policies. <br>• Prepare product and customer reports by gathering data collected during customer interactions. <br> <br>Requirements: <br>• BA degree in Business Management or Equivalent. <br>• 2-3 years of experience in the field is a must. <br>• Solid Microsoft office skills. <br>• Strong phone contact handling skills and active listening. <br>• Knowledge of applicable products and markets. <br>• Exceptional customer service skills. <br>• Excellent communication and presentation skills. <br>• Strong interpersonal skills. <br>• Customer orientation and ability to adapt/respond to different types of characters. <br>• Ability to multi-task, prioritize, and manage time effectively

???? **We’re Hiring – Customer Service Executive** <br> <br>We are looking for a **Customer Service Executive** to join our team. <br> <br>**Requirements:** <br> <br>* More than **3 years of experience in Customer Service** <br>* Strong communication and interpersonal skills <br>* Ability to handle **customer complaints and conflicts** professionally <br>* Good problem-solving and client-handling skills <br>* This is a **mid-level position** — we are **not looking for a Senior Customer Service profile** <br>* Please apply only if you meet the above requirements and have relevant **Customer Service experience**

Hallab 1881 is looking for a Customer Service (Indoor) for its Jounieh Branch. <br> <br>he or she is responsible for engaging customers, providing product recommendations, and ensuring the visually appealing presentation of treats

???? Key Responsibilities <br>Welcome and assist clients professionally. <br>Handle calls, emails, and digital inquiries efficiently. <br>Provide accurate information about services, procedures, and requirements. <br>Register customer requests and verify documentation when required. <br>Coordinate with internal departments to ensure timely resolution of requests. <br>Track cases and follow up until resolution. <br>Maintain accurate customer records and service documentation. <br>Manage front-desk activities, visitor flow, appointments, and daily customer traffic. <br>Resolve customer concerns and escalate complex cases when necessary. <br>Follow up to ensure customer satisfaction and service completion. <br>Prepare reports and ensure accurate data entry in CRM/internal systems. <br>Identify recurring customer concerns and contribute to service improvements. <br>???? Qualifications & Requirements <br>Bachelor’s degree in Business Administration, Communication, Hospitality, or a related field. <br>2–3 years of experience in customer service or front-desk roles. <br>Strong communication skills in Arabic and English; French is a plus. <br>Proficiency in MS Office and CRM/customer management tools. <br>Professional appearance and strong interpersonal skills. <br>Ability to multitask and work effectively in a high-volume environment. <br>Strong organizational skills and attention to detail. <br>Customer-focused, professional, adaptable, and solution-oriented. <br>???? Key Competencies <br>Customer orientation <br>Communication and empathy <br>Problem-solving <br>Adaptability <br>Teamwork and collaboration <br>Professionalism <br>Attention to detail <br>Integrity and accountability

URGENT HIRING | FEMALE CUSTOMER SERVICE REPRESENTATIVE <br> <br>A leading Cleaning Services Company in Jal El Dib is looking for a Female Customer Service Representative to join its team. <br> <br>Customer-focused & professional <br>Excellent communication skills <br> Good computer & digital skills <br>Previous customer service experience is a plus <br> <br>Attractive package <br>Location: Jal El Dib <br> <br> Interested? Contact me on WhatsApp: 03-429483 or send your resume via email to: career.hr.lb@gmail.com <br> <br>#Hiring,#Talent_Acquisition, #Customer_Service

Key Accountabilities: <br> Help achieve and exceed monthly and yearly sales targets. <br> Practice upselling and cross-selling techniques and promote offers. <br> Develop and maintain expertise in Colortek’s decorative and architectural product lines, solution paints, color collections, wallpaper, and their appropriate usage and applications. <br> Offer tailored advice to painters, design professionals, and homeowners regarding color matching and product selection. <br> Conduct site visits to homeowners and commercial spaces to advise on decorative finishes and maximize sales. <br> Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. <br> Offer accurate product information and provide product data sheets to customers. <br> Maintain a clean and neat showroom appearance, ensuring it reflects the brand’s standards. <br> Respect and execute Colortek’s operational procedures. <br> Stay updated on industry trends, competition, and competing products to effectively persuade customers. <br> Understand and support Colortek’s corporate mission and align with the company’s marketing and sales targets. <br>Skills, Knowledge and Experience required: <br> Strong customer service competencies a must (showroom experience a plus) <br> Excellent interpersonal, communication, listening and public speaking skills <br> BA or equivalent degree in Interior Design or related field is a plus <br> Positive attitude and active person <br> Strong knowledge of Colortek decorative and architectural products, paints, wallpaper and finishes. <br> Familiarity with color matching, product selection, and application techniques

PCX is a dynamic real estate agency specializing in property consultancy, sales, and investment solutions. We are committed to delivering exceptional service, building strong client relationships, and helping our clients make confident real estate decisions. <br> <br>We are looking for motivated and ambitious individuals to join our growing team. If you are passionate about real estate, enjoy working with people, and are looking for an opportunity to grow your career in a professional environment, we would love to hear from you. <br> <br>Join PCX and be part of a team where talent, dedication, and success are recognized

Read Carefully before applying. <br>Logistics/Freight/Shipping experience is a plus. <br> <br>We are looking for an experienced Female Customer Service Representative to handle customer inquiries, complaints, key accounts, and service coordination while maintaining excellent customer satisfaction. <br>Requirements: <br> Bachelor’s degree in Business Administration or equivalent <br> 2+ years of customer service/support experience <br> Previous experience in FMCG or Logistics industries is a plus. <br> Experience in Conducting research to support shipment processing. <br> Conduct analysis on the different Customer Service sheets. <br> Fluent in Arabic & English; French is a plus <br> Good knowledge of MS Office. <br> Excellent communication, phone-handling, and active listening skills <br> Strong organizational and time-management abilities <br> Customer-oriented, detail-oriented, and able to work under pressure <br>Monday to Friday; 9am - 5pm <br>Salary up to 800$ - 950$ plus other benefits

Requirements: <br>English communication skills <br>Experience Microsoft office Excel & Power Point <br>Send your CV to info@layerslb.com

Company Description MATTA Gallery is a leading furniture brand in Lebanon with over 75 years of experience in residential and commercial furnishings. The company is known for its commitment to quality, innovative design, and customer satisfaction, offering a wide range of timeless and modern pieces. MATTA operates five showrooms in Dekwaneh, Antelias, Hazmieh, Ajaltoun, and an exclusive outlet in Jal Dib, making it easily accessible to customers across the region. Team members at MATTA contribute to creating stylish, comfortable spaces for clients while upholding a strong legacy of service and design excellence. <br>Role Description <br>This is a full-time, on-site Customer Service Representative role based in Dekwaneh. The Customer Service Representative will handle customer inquiries and complaints, process phone and online orders, and provide customers with accurate information and assistance throughout the online purchasing and after purchasing experience. <br>The role includes coordinating with the Sales, Warehouse, and other relevant teams to ensure orders and customer requests are handled efficiently. The Customer Service Representative will also process exchanges and returns, follow up on customer concerns, and maintain accurate customer delivery records. In addition, the role will support MATTA’s e-commerce activities, including updating product prices and item information on the company website through WordPress, and assisting with day-to-day online order and website-related tasks. <br>Key Responsibilities <br>• Respond to customer inquiries and complaints by phone, email, and online channels. <br>• Provide accurate information regarding products, prices, availability, orders, deliveries, exchanges, and returns. <br>• Process and follow up on phone and online orders. <br>• Coordinate with Sales and Warehouse teams regarding customer orders, deliveries, exchanges, and other customer requests. <br>• Resolve customer concerns professionally and ensure appropriate follow-up until the issue is resolved. <br>• Maintain accurate customer and order information in the company’s customer management or relevant systems. <br>• Update product prices, item information, and other basic content on the company website using WordPress. <br>• Assist with basic e-commerce tasks, including online product and order updates. <br>• Ensure customers receive a smooth, professional, and consistent service experience. <br>• Collaborate with colleagues to maintain MATTA’s customer service and service quality standards. <br>Qualifications <br>• Previous experience in customer service, retail, hospitality, or a similar customer-facing role is preferred. <br>• Strong verbal and written communication skills. <br>• Ability to handle customer complaints and difficult situations professionally and effectively. <br>• Strong organizational skills, attention to detail, and ability to follow up on multiple customer requests. <br>• Basic computer skills and ability to work with customer management, order processing, or point-of-sale systems. <br>• Basic familiarity with WordPress is strongly preferred. <br>• Interest in e-commerce and online customer service is an advantage. <br>• Interest in furniture, interior design, or home décor is an advantage. <br>• Proactive, reliable, solution-oriented, and able to work effectively as part of a team

<p>Hallab 1881 is looking for a Customer Service (Indoor) for its Jounieh Branch.</p><p><strong>Desired Candidate Profile</strong></p><p>he or she is responsible for engaging customers, providing product recommendations, and ensuring the visually appealing presentation of treats.</p>

Read Carefully before applying. <br> <br>We are looking for an experienced Female Customer Service Representative to handle customer inquiries, complaints, key accounts, and service coordination while maintaining excellent customer satisfaction. <br>Requirements: <br> Bachelor’s degree in Business Administration or equivalent <br> 2+ years of customer service/support experience <br> Previous experience in FMCG or Logistics industries is a plus. <br> Experience in Conducting research to support shipment processing. <br> Conduct analysis on the different Customer Service sheets. <br> Fluent in Arabic & English; French is a plus <br> Good knowledge of MS Office. <br> Excellent communication, phone-handling, and active listening skills <br> Strong organizational and time-management abilities <br> Customer-oriented, detail-oriented, and able to work under pressure <br>Monday to Friday; 9am - 5pm <br>Salary up to 800$ - 950$ plus other benefits

Handle customer inquiries and provide timely updates on shipments. <br>Track and follow up on express shipments from pickup to final delivery. <br>Coordinate closely with Operations, Sales, and other concerned departments to ensure smooth service. <br>Handle customer complaints and shipment issues, ensuring proper and timely resolution. <br>Maintain accurate shipment information and customer records in the system. <br>Follow up on delayed, pending, or exceptional shipments and proactively communicate with customers. <br>Ensure a high level of customer satisfaction and service quality. <br>Prepare required reports and support the team with daily operational follow-ups

Handle client inquiries and orders <br>Follow up with customers and ensure excellent service <br>Resolve customer issues efficiently <br>Maintain accurate customer records <br>Coordinate with the team to ensure smooth order processing <br>Minimum 3 years of experience in customer service <br>Fluent in Arabic & English <br>Friendly, professional, and customer-oriented <br>Good communication and problem-solving skills <br>Basic graphic design experience or knowledge is a plus

Job scope: <br>The Customer Service Officer is responsible for supporting the sales team by delivering exceptional customer service. This includes responding to customer inquiries via phone and email, following up on overdue payments, monitoring ongoing orders to ensure client satisfaction, and preparing collection reports. <br> <br>Education: BA in Business administration or Management or other related field <br>Experience: 2-4 years of relevant experience

Job Purpose <br> <br>The Customer Service Officer is responsible for handling customer inquiries, processing and following up on orders, coordinating with sales, warehouse, and delivery teams, and ensuring customers receive accurate and timely support throughout the order and delivery process. <br> <br>Key Responsibilities <br>Receive and process customer orders accurately. <br>Respond to customer inquiries through phone, WhatsApp, email, and other communication channels. <br>Follow up on order status, availability, delivery dates, and pending requests. <br>Coordinate with the Sales, Warehouse, and Logistics teams to ensure smooth and timely deliveries. <br>Inform customers about product availability, delays, replacements, or changes in delivery schedules. <br>Handle customer complaints professionally and follow up until resolution. <br>Prepare quotations, invoices, or order-related documents when required. <br>Maintain accurate customer and order information in the system. <br>Follow up on returns, damaged products, missing items, and delivery discrepancies. <br>Build positive relationships with customers and ensure a high level of customer satisfaction. <br>Escalate recurring or critical customer issues to management. <br>Prepare basic reports related to orders, complaints, deliveries, and customer feedback. <br>Requirements <br>Bachelor's degree or relevant diploma. <br>1–3 years of experience in customer service, preferably within a distribution, FMCG, retail, or trading company. <br>Good communication and interpersonal skills. <br>Strong follow-up and organizational skills. <br>Customer-oriented and solution-focused. <br>Ability to work under pressure and manage multiple requests. <br>Good knowledge of Microsoft Office; experience with ERP systems is a plus. <br>Good command of English and Arabic

To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates. <br> <br>• Requirements: <br> •Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers <br> •Respond to customer inquiries and complaints in time <br> •Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently <br>Qualifications: <br> .Minimum 2 years experience in FNB sector . <br> •Maintain a professional appearance and presence at all times <br> •Excellent communication skills <br> •Hold a Bachelor’s degree or a related field <br> •Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication <br> •Ability to collect, analyze, and prepare statistics related to customer satisfaction <br> •Monitor customer feedback and contribute to improving service quality <br> <br>????Location: Damour- Medyar intersection highway towards Beirut <br> <br>Contact us on : hr@tannouralasr.com or 76-864265