Job Description

Roles & Responsibilities

Assist in managing daily operations to ensure the branch runs smoothly and efficiently.

Oversee and coordinate the work of staff, ensuring adherence to company policies and procedures.

Monitor and evaluate operational processes, recommending improvements where necessary.

Customer Service:

Ensure high standards of customer service are maintained.

Handle complex customer inquiries and complaints, providing resolutions in a timely manner.

Build and maintain strong customer relationships to promote customer loyalty and retention.

Sales and Business Development:

Support the Branch Manager in developing and implementing sales strategies to achieve branch targets.

Assist in identifying new business opportunities and growing the branch's customer base.

Monitor sales performance and provide coaching and support to staff to meet sales objectives.

Staff Management and Development:

Assist in recruiting, training, and developing branch staff.

Conduct performance appraisals and provide ongoing feedback and coaching.

Foster a positive and motivating work environment, promoting teamwork and employee engagement.

Financial Management:

Assist in managing the branch's budget and financial performance.

Monitor expenses and identify cost-saving opportunities.