Job Description

Roles & Responsibilities

As Customer Service / Supply Chain - Sr. Specialist, you ll be a key player in our Middle East Turkey & Africa Customer Service team helping us achieve our strategic goals and fostering an environment where operational excellence & collaboration thrive. You will partner with our Customers, Business teams, Supply Chain and Finance, and play a pivotal role in providing financial estimates, achieving financial targets, optimizing customer service processes, managing customer orders and customers claims within our organization.

RESPONSIBILITIES :

LOGISTICS RESPONSIBILITIES

• Customer Orders Management
  • Maintain healthy inventory levels in the markets
  • Request, follow up and negotiate Customer Orders based on inventory levels and in-market sales forecast
  • Resolve Customer Order issues
  • Review and follow up on Order book status
  • Ensure Customer Orders are shipped on time with the right remaining shelf life along with all required documentation
  • Follow up on Supply and escalate issues when necessary
  • Inform Customer and internal stakeholders on status of open orders
• Maintain Customer Master Data
• Maintain Pricing Master Data
• Support reducing discards
• New Launches / Variations
  • Ensure new products are launched successfully, meeting the target launch date
  • Support on managing variations in collaboration with Demand Planner, Customer, Regulatory to ensure optimal supply
• Tenders
  • Support tenders' submission
  • Ensure timely supply of tenders

FINANCE RESPONSIBILITIES

• Manage Accruals / Credit Notes
  • Ensure credit notes are issued on time
  • Ensure expiry & near expiry accruals are placed
• Share Financial Estimates and highlight risks or opportunities
• Support financial submissions

Desired Candidate Profile

• Bachelor's or Master's degree in Supply Chain, Finance, Business Administration, or a related field.
• At least 2 years of relevant work experience in Supply Chain, purchasing or Finance relevant experience.
• Preferred experience in Pharma or FMCG.
• Cross functional collaboration is required.
• Excel is a must.
• SAP is a plus.
• Proven experience in business partnering and building effective relationships.
• Strong analytical skills, with an ability to manage complex data and drive process improvements.
• Good communication skills.
• Fluency in written and spoken English is mandatory.
• Ability to work collaboratively in a fast-paced environment.