Job Description

Roles & Responsibilities

The incumbent in this position is responsible for welcoming the guests and members to the Pool and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards. The job of Pool Receptionist is executed satisfactorily when: Hygiene standards are strictly monitored and followed. When all the guests are 100% satisfied with the Hotel services. Receptionist is the first and last impression of the Pool, therefore must be very professional and create an experience for the guests. Greets all visitors to the Pool in a warm and sincere manner. Upon visitor s departure from the Pool, thanks them for their visit and invites them to return.

Desired Candidate Profile

• Hospitality Management Degree
• Local language excellent oral and written skills (as applicable)
• English good oral and written skills
• Client facing experience within reception or front of house
• Business writing.
• Stock and retail management.
• High levels of customer service.
• Telephone system operations.
• Computer literate with experience of in house booking/database systems.
• Experience within 7-day operation.
• To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Self-confident Persuasive Ethical Quality oriented Well-presented