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Customer Care Coordinator

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On-site
Lebanon , Beirut
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Job Details

Category Other
Job Summary:
The Customer Care Representative is responsible for providing excellent customer service by handling customer inquiries, coordinating service appointments, supporting technicians, and ensuring accurate service records.

Key Responsibilities:
Answer incoming customer calls and service requests.
Handle customer complaints and follow up until resolution.
Schedule and dispatch technicians for service appointments.
Coordinate appointment times with customers.
Perform data entry and close completed work orders.
Assist walk-in customers with service inquiries and requests.
Maintain accurate customer and service records.
Coordinate with internal teams to ensure efficient service operations.

Qualifications:
High school diploma or equivalent.
1–2 years of customer service or call center experience preferred.
Good communication and organizational skills.
Proficient in Microsoft Office and computer systems.
Ability to multitask and work in a fast-paced environment

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