A Leading Jewelry brand is looking for a female officer in Production who is responsible for overseeing service processes, maintaining service quality, and supporting team development.

Role:

• Receive a repair bag with a serial number, number of items and the weight of items.
• Check the weight and the transfer out items sent from the Branches
• Sign one copy for the driver and receive the transfer on dolphin.
• Handle it to goldsmith to repair the items
• An assembly should be done then handle it to polish.
• Final inspection.
• Transfer out to branches and closing on project management the repair finished items.
• Receive a transfer out from purchases and returns to warehouse (kaser gold).
• Check and sign the transfer.
• Check if the items are already created if not, create an item code by gram and piece then do assembly.
• Order from the laser cut quantity of logo for items.
• A transfer between warehouses should be done
• Receive the items from Goldsmith.
• Sign for them the weight received with stock controller then an assembly with the weight difference should be done accordingly.
• Final inspection
• Transfer out to branches
• Labeling.
• Photo shooting the new items.

Desired Candidate Profile

Bachelor s degree in Business, Customer Service, or a related field

Minimum 5 years experience in customer service, including 2 years in a supervisory role

Strong problem-solving and communication skills

Good understanding of warranty management and service logistics

Experience using CRM systems and service management tools

Ability to manage time, prioritize tasks, and lead a team under pressure

Fluent in English and Arabic; French is a plus