About the job
The Cash Operations Manager at G4S is tasked with overseeing a significant team of cash processing and Cash In Transit (CIT) security staff, ensuring the delivery of diverse security solutions across various client locations.

This role is central to driving the profitability and operational growth of the designated region by maintaining high standards of business performance, strict adherence to contract terms, and the provision of superior customer service

Key Responsibilities Includes:

Ensure compliance with Mandatory Security Principles (MSP)
Managing area of responsibility, including providing support
Effectively setting out goals and objectives for the team (Cash Operations Manager/ CIT Crew Commanders-Drivers-Armed Custodians)
Driving CIT Staff engagement by personal interaction to develop and coach them in their duties and responsibilities
Managing contractual budgets in line with financial targets
Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
Ensuring contract required training and screening / vetting has been completed for all security staff
Developing professional customer relationships, responding appropriately to customer requests and concerns
Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules
Ensure robust security and surveillance systems are in place for branch and all vehicle access to internal cash storage
Support the Security and Quality Control Manager in the delivery of systematic operational risk frameworks to reduce the levels of risk and losses to the business
Ensure Vault and cash processing compliance with GRID approved operating limits
Ensure crew report suspicious incidents and fully understand and utilise all available resources
Managing all keys (branch/vehicles daily use/vehicles spare keys/audit trail keys) under dual control
Conduct regular inspections (daily/weekly/monthly/quarterly) on branch and vehicles
The outcome of such inspections to be communicated in writing to the MD and Security and quality control manager if need be
Continuous updates and reporting to the AU Head of Cash Security and Cash Reconciliation
Manage and control expenses


Skills & Competencies:

Master’s level qualifications in Security
5+ years’ work experience in security department with significant cash services background
Demonstrates knowledge of appropriate cash services operations, policies and procedures
Strong commercial awareness, positive understanding of gross margin, costing and budgeting
Communicate at all levels with strong presentation skills
Maintain objectivity and confidentiality
Ability to perform under pressure and adhere to strict timeframes
Ability to provide Firearms Training for Defensive Shooting experiences