Position: Branch Manager

Reports To: District Manager / Area Manager

Job Summary

The Branch Manager is responsible for the overall management of the branch by ensuring the efficient day-to-day operation of all departments, maintaining high standards of customer service, product quality, cleanliness, inventory control, and team performance. The role ensures compliance with company procedures, supports operational excellence, and maintains effective communication with the Area Manager.

Key Responsibilities

Branch Operations

• Oversee the daily operations of all branch departments, including the sales floor, kitchen, warehouse, sales, and cleaning.
• Ensure smooth and efficient branch operations at all times.
• Receive each shift in good operational condition and ensure proper shift handover.
• Verify that all displays, workstations, and service areas are properly arranged and maintained.
• Ensure refrigerators and freezers are operating within the required temperature standards.
• Ensure all stations, back-of-house areas, customer areas, outdoor areas, and customer restrooms remain clean, organized, and in excellent condition throughout the day.
• Ensure dispensers are always supplied with the required paper products.

Team Management

• Distribute work among employees and follow up on task execution.
• Monitor employee attendance, punctuality, discipline, and compliance with company grooming standards, including proper uniform and personal appearance.
• Ensure employees clearly understand their duties and responsibilities.
• Prevent overlap or interference between employees' assigned responsibilities.
• Train new employees and support the development of the existing team.
• Supervise the cleaning team and ensure cleaning duties are continuously performed.
• Ensure cleaning materials and detergents are used according to company instructions.
• Perform the Supervisor's duties whenever required in their absence.

Customer Service & Quality

• Welcome customers professionally and ensure respectful communication among employees.
• Process online, delivery, and pickup orders accurately, ensuring timely preparation, proper coordination with the kitchen and delivery team, and accurate billing and order handover.
• Ensure product quality before products are displayed or sold.
• Follow up on customer satisfaction and resolve complaints or misunderstandings promptly and professionally.
• Ensure no customer leaves the branch dissatisfied.
• Maintain cleanliness and food safety standards throughout the branch.

Inventory & Stock Control

• Follow up on special customer orders and pending orders.
• Ensure opening inventories are completed and inventory shortages are properly identified.
• Supervise inventory procedures in accordance with company requirements.
• Monitor paper and packaging stock in the warehouse and ensure the availability of essential materials.
• Coordinate with the warehouse dispatch representative to ensure timely supply of materials.
• Ensure the weekly warehouse inventory is completed accurately and submitted on time.
• Verify that received warehouse deliveries match the weekly inventory.
• Monitor and verify that the Supervisor completes all scheduled inventory counts, stock replenishment activities, and daily cake display orders accurately and within the required timelines.
• Ensure display refrigerators remain fully stocked throughout operating hours.

Cash Control

• Monitor cashiers and ensure receipts are issued correctly for every transaction.
• Closely monitor voucher reconciliation between cash registers and sales counters.
• Follow up to ensure online, delivery, and pickup orders are processed accurately, with timely preparation, proper coordination between the kitchen and delivery team, accurate billing, and correct order handover.
• Close cash registers daily.
• Submit expense vouchers to the Area Manager.
• Send the daily cash report to the Accounting Department at each closing.

Communication & Administration

• Maintain continuous communication with the Supervisor regarding floor operations.
• Report maintenance issues affecting the branch to the Area Manager.
• Immediately report quality concerns and emergency situations to the Area Manager.
• Monitor diesel consumption and meter readings during refueling.
• Follow up with external suppliers (such as gas and water providers) and verify received quantities.
• Ensure company rules, regulations, and operational procedures are consistently applied fairly across all employees.
• Ensure closing procedures are completed correctly and on time.

Desired Candidate Profile

Bachelor's degree in Business Administration, Hospitality Management, or a related field.

Minimum 2 years of experience in a managerial or supervisory role within the Food & Beverage (F&B) industry.

Strong leadership and team management skills.

Excellent communic