Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job description

We are seeking a professional and friendly telephone operator to join our team. As the primary point of contact for our hotel, you will play a crucial role in delivering exceptional customer service through efficient telephone communication.

• Handle incoming and outgoing calls promptly and professionally
• Provide accurate information about our services and facilities to callers
• Assist customers with inquiries and route calls to appropriate departments
• Maintain detailed and organized call logs
• Coordinate messages and information between different departments
• Operate switchboard and other communication systems efficiently
• Respond to emergency situations calmly and follow established protocols
• Collaborate with team members to ensure seamless communication within the organization
• Stay updated on company policies, procedures, and local information to assist callers effectively
• Maintain a friendly and professional demeanor at all times, representing our organization's values

Qualifications

• Prior experience in a customer service role, preferably in a hospitality setting
• Strong knowledge of proper telephone etiquette and effective communication techniques
• Basic computer skills to navigate organizational systems and record information efficiently
• Ability to remain calm and composed in high-pressure situations
• Exceptional multitasking abilities to manage multiple calls and requests simultaneously
• Detail-oriented approach to ensure accuracy in message taking and information relay
• Flexible attitude and willingness to work various shifts as required
• Strong organizational skills to manage call logs and maintain efficient communication flow