We are seeking a highly organized and detail-oriented Scheduling & Dispatch Coordinator to manage daily client appointments and coordinate field operations. The successful candidate will be responsible for creating and maintaining schedules, dispatching operational teams efficiently, and ensuring the team arrives at client locations on time while delivering excellent customer service.

Key Responsibilities

• Schedule and confirm client appointments based on availability and operational capacity.
• Prepare and manage daily schedules for the operations team.
• Dispatch field staff to client locations and optimize daily routes and assignments.
• Monitor the operations team's attendance and ensure timely arrival at client appointments.
• Communicate schedule updates, changes, and priorities to both clients and the operations team.
• Follow up with field staff throughout the day to ensure schedules are being met.
• Coordinate with internal departments to resolve scheduling conflicts and operational issues.
• Handle appointment rescheduling and cancellations while minimizing service disruptions.

Desired Candidate Profile

Bachelor's degree or equivalent experience in Business Administration, Operations, or a related field.

Previous experience in scheduling, dispatching, customer service, or operations coordination is preferred.

Excellent command of spoken and written English.

Strong computer skills with proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Strong organizational and time-management abilities.

Self-motivated, proactive, and goal-oriented.

Ability to work independently and as part of a team.