Job description

The Client Relations Manager is responsible for managing relationships with our U.S.-based clients and overseeing maintenance work orders from a client-service and operational perspective. The role requires excellent English communication, strong management skills, and the ability to handle multiple priorities in a fast-paced environment.

Key Responsibilities

* Act as the main point of contact for assigned U.S. clients.

* Receive, review, and manage maintenance work orders.

* Coordinate with Project Coordinators to ensure jobs are handled properly and on time.

* Communicate professionally with clients through phone calls, emails, and online platforms.

* Provide clients with accurate and timely updates on ongoing work orders.

* Review quotations, pricing, scopes of work, and job requirements before submission.

* Follow up on urgent and high-priority service requests.

* Monitor work orders from assignment through completion.

* Ensure client requirements, deadlines, and service standards are met.

* Handle client concerns, escalations, and operational issues professionally.

* Follow up with the operations team to ensure documentation, photos, reports, and completion details are properly submitted.

* Maintain strong and professional long-term relationships with clients.

* Monitor team performance and help resolve operational challenges.

* Ensure all assigned accounts and work orders remain properly organized and updated.

WORK DETAILS

Location: Kaslik, Lebanon

Schedule: Monday to Friday

⏰ Working Hours: 4:00 PM – 12:00 AM

Full-Time | On-Site

Skills

* Excellent spoken and written English is a must.

* Strong communication and client-management skills.

* Strong leadership, organization, and problem-solving abilities.

* Ability to multitask and work under pressure.

* Good computer and Microsoft Office skills.

* Previous experience in facility management, maintenance coordination, customer service, account management, or a related field is highly preferred.

* Professional attitude and strong attention to detail.