AI is changing fast – and we want someone who keeps up with it!
As AI continues to become a bigger part of how we work and how we support our clients, we are looking for someone curious, tech-minded, and excited to explore what is possible.
You will be the go-to person we – and our clients – turn to when it comes to AI; from exploring Microsoft Copilot and discovering new AI tools, to testing new ideas, answering AI-related questions, and supporting clients with their AI needs.
You don't need to be an AI expert. You need to be curious, willing to learn, and excited to experiment. This is an opportunity to grow with the role and build hands-on experience in one of the fastest-moving areas in technology.

Your Role
AI & Client Solutions:
- Act as the first point of contact for clients with AI-related requests, questions, and requirements via calls, emails and chat.
- Understand client needs and identify relevant AI features, tools, and solutions.
- Deliver training sessions, demonstrations, and practical guidance to clients on Microsoft and 3rd party AI tools.
- Help clients identify practical ways to use AI to improve productivity, workflows, and business processes.
- Assist with the testing, implementation, and adoption of AI solutions in collaboration with the relevant teams.
- Deliver AI onboarding presentations to new clients, providing an overview of their AI subscriptions, key features, and available AI services, and answering any initial questions they may have.

Internal AI Support & Enablement:
- Act as the go-to person for AI-related questions within the company.
- Support employees in using AI tools effectively in their daily work.
- Provide internal training, demonstrations, and guidance on new AI features, tools and practical use cases.
- Identify opportunities where AI can help employees save time, automate tasks, and improve existing processes.

AI Research, Updates & Innovation:
- Continuously monitor developments in artificial intelligence, including new tools, platforms, capabilities, trends, and advancements across the AI landscape.
- Regularly review industry announcements, research publications, product updates, and technology news to stay informed on emerging AI developments and innovations.
- Test and evaluate new AI features, tools, and solutions to understand their practical applications, benefits, risks, and limitations before recommending them internally or to clients.
- Research emerging AI technologies, platforms, and market trends to identify opportunities that could benefit the company or its clients.
- Proactively identify innovative AI use cases, solutions, and opportunities that could be developed into future services, products, or business improvements.

Your Profile
- Bachelor’s degree in Computer Science, Information Technology, Artificial Intelligence, or a related field.
- 0-1 year of experience; fresh graduates are welcome to apply.
- Genuine interest in Artificial Intelligence and emerging technologies, with a strong willingness to learn and experiment.
- Comfortable using and exploring AI tools such as Microsoft Copilot and similar platforms.
- Good analytical and problem-solving skills, with the ability to research new technologies and identify practical business applications.
- Strong communication skills with a customer-first mindset.
- Ability to explain technology and AI concepts in a simple and practical way.
- Team player with the ability to work independently when needed.
- Eagerness to develop knowledge in AI, cloud and Microsoft technologies.
- Academic or personal projects involving AI, automation, data, or emerging technologies are a strong advantage.
- Fluency in English and Arabic (French is a big plus).

About Cloud Ascent
Cloud Ascent is a Microsoft Partner, Managed Service Provider (MSP), and cloud indirect reseller operating across the Middle East and Europe, with established entities in Lebanon and Cyprus. We are dedicated to helping organizations excel in the digital age through Microsoft cloud technologies, empowering them to thrive and grow in the ever-evolving world of cloud computing. By leveraging the full capabilities of the Microsoft ecosystem, we deliver tailored solutions that drive business transformation, enhance operational efficiency, and support expansion. With an extensive global reach and a client-centric approach, we are not just a managed service provider — we are a strategic partner committed to the success of every organization and its workforce