Cloud Ascent jobs

As an entry-level Service Desk Associate, you will serve as the first point of contact for clients seeking IT support, handling incoming requests and support tickets while providing first-line assistance. You will troubleshoot day-to-day technical issues, support remote laptop setups, and escalate more complex cases to the relevant technical teams. <br> <br>You will also assist with onboarding users, maintain accurate documentation of incidents and requests, and coordinate closely with internal teams to ensure smooth resolution and positive user experience. This role offers hands-on exposure to Microsoft cloud technologies and a strong foundation for growth in IT and cloud space. <br> <br>Your Role <br> <br>Technical Support: <br>- Act as the first point of contact for users seeking IT support via calls, emails, and chat. <br>- Troubleshoot and resolve day-to-day IT issues related to Microsoft 365, Windows OS, user accounts, and common software/hardware problems. <br>- Log, track, and manage incidents and service requests in the ticketing system with clear and accurate documentation. <br>- Escalate more complex issues to the appropriate technical teams or even Microsoft support team when needed. <br>- Support user onboarding and offboarding activities, including account setup, access configuration, and device readiness. <br>- Create, update, and maintain accurate documentation of incidents, requests, and resolutions in company’s ticketing system. <br>- Follow up with users to ensure issues are fully resolved and satisfaction is achieved before closing tickets. <br>- Coordinate with internal technical teams to ensure efficient handling and resolution of requests. <br>- Contribute to improving service desk workflows, knowledge base articles, and documentation. <br> <br>Customer Communication: <br>- Communicate clearly and professionally with users to understand their needs and keep them informed throughout the resolution process. <br>- Ensure timely responses, regular updates, and a smooth support experience for all users. <br> <br>Professional Development/ Training: <br>- Stay up to date with Microsoft cloud technologies and service desk best practices. <br>- Work towards Microsoft certifications and continuously build technical and customer service skills. <br> <br>Your Profile <br>- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. <br>- 0-1 years of experience in IT support or a similar role (internships count). <br>- Basic knowledge of Windows operating systems and common end-user applications. <br>- General understanding of Microsoft 365 and cloud computing concepts. <br>- Familiarity with Microsoft cloud solutions is a plus. <br>- Strong communication skills with a customer-first mindset. <br>- Ability to explain technical concepts in a clear and simple way to non-technical users. <br>- Good problem-solving skills with attention to detail. <br>- Ability to prioritize tasks and handle multiple requests in a fast-paced environment. <br>- Team player with the ability to work independently when needed. <br>- Eagerness to learn and grow in cloud and Microsoft technologies. <br>- Fluency in English and Arabic (French is a big plus). <br> <br>About Cloud Ascent <br>Cloud Ascent is a Microsoft Partner, Managed Service Provider (MSP), and cloud indirect reseller operating across the Middle East and Europe, with established entities in Lebanon and Cyprus. We are dedicated to helping organizations excel in the digital age through Microsoft cloud technologies, empowering them to thrive and grow in the ever-evolving world of cloud computing. By leveraging the full capabilities of the Microsoft ecosystem, we deliver tailored solutions that drive business transformation, enhance operational efficiency, and support expansion. With an extensive global reach and a client-centric approach, we are not just a managed service provider — we are a strategic partner committed to the success of every organization and its workforce

<p>As an entry-level Service Desk Associate, you will serve as the first point of contact for clients seeking IT support, handling incoming requests and support tickets while providing first-line assistance. You will troubleshoot day-to-day technical issues, support remote laptop setups, and escalate more complex cases to the relevant technical teams.</p><p>You will also assist with onboarding users, maintain accurate documentation of incidents and requests, and coordinate closely with internal teams to ensure smooth resolution and positive user experience. This role offers hands-on exposure to Microsoft cloud technologies and a strong foundation for growth in IT and cloud space.</p><p><strong>Your Role</strong></p><p><strong>Technical Support:</strong></p><ul><li>Act as the first point of contact for users seeking IT support via calls, emails, and chat.</li><li>Troubleshoot and resolve day-to-day IT issues related to Microsoft 365, Windows OS, user accounts, and common software/hardware problems.</li><li>Log, track, and manage incidents and service requests in the ticketing system with clear and accurate documentation.</li><li>Escalate more complex issues to the appropriate technical teams or even Microsoft support team when needed.</li><li>Support user onboarding and offboarding activities, including account setup, access configuration, and device readiness.</li><li>Create, update, and maintain accurate documentation of incidents, requests, and resolutions in company s ticketing system.</li><li>Follow up with users to ensure issues are fully resolved and satisfaction is achieved before closing tickets.</li><li>Coordinate with internal technical teams to ensure efficient handling and resolution of requests.</li><li>Contribute to improving service desk workflows, knowledge base articles, and documentation.</li></ul><p><strong>Customer Communication:</strong></p><ul><li>Communicate clearly and professionally with users to understand their needs and keep them informed throughout the resolution process.</li><li>Ensure timely responses, regular updates, and a smooth support experience for all users.</li></ul><p><strong>Professional Development/ Training:</strong></p><ul><li>Stay up to date with Microsoft cloud technologies and service desk best practices.</li><li>Work towards Microsoft certifications and continuously build technical and customer service skills.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Your Profile</strong></p><ul><li>Bachelor s degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>0 1 years of experience in IT support or a similar role (internships count).</li><li>Basic knowledge of Windows operating systems and common end-user applications.</li><li>General understanding of Microsoft 365 and cloud computing concepts.</li><li>Familiarity with Microsoft cloud solutions is a plus.</li><li>Strong communication skills with a customer-first mindset.</li><li>Ability to explain technical concepts in a clear and simple way to non-technical users.</li><li>Good problem-solving skills with attention to detail.</li><li>Ability to prioritize tasks and handle multiple requests in a fast-paced environment.</li><li>Team player with the ability to work independently when needed.</li><li>Eagerness to learn and grow in cloud and Microsoft technologies.</li><li>Fluency in English and Arabic (French is a big plus).</li></ul>

<p>AI is changing fast and we want someone who keeps up with it! As AI continues to become a bigger part of how we work and how we support our clients, we are looking for someone curious, tech-minded, and excited to explore what is possible. You will be the go-to person we and our clients turn to when it comes to AI; from exploring Microsoft Copilot and discovering new AI tools, to testing new ideas, answering AI-related questions, and supporting clients with their AI needs. You don't need to be an AI expert. You need to be curious, willing to learn, and excited to experiment. This is an opportunity to grow with the role and build hands-on experience in one of the fastest-moving areas in technology.</p><p><b><br></b></p><p><b>Your Role</b></p><p>AI &amp; Client Solutions:</p><ul><li>Act as the first point of contact for clients with AI-related requests, questions, and requirements via calls, emails and chat.</li><li>Understand client needs and identify relevant AI features, tools, and solutions.</li><li>Deliver training sessions, demonstrations, and practical guidance to clients on Microsoft and 3rd party AI tools.</li><li>Help clients identify practical ways to use AI to improve productivity, workflows, and business processes.</li><li>Assist with the testing, implementation, and adoption of AI solutions in collaboration with the relevant teams.</li><li>Deliver AI onboarding presentations to new clients, providing an overview of their AI subscriptions, key features, and available AI services, and answering any initial questions they may have.</li></ul><p>Internal AI Support &amp; Enablement:</p><ul><li>Act as the go-to person for AI-related questions within the company.</li><li>Support employees in using AI tools effectively in their daily work.</li><li>Provide internal training, demonstrations, and guidance on new AI features, tools and practical use cases.</li><li>Identify opportunities where AI can help employees save time, automate tasks, and improve existing processes.</li></ul><p>AI Research, Updates &amp; Innovation:</p><ul><li>Continuously monitor developments in artificial intelligence, including new tools, platforms, capabilities, trends, and advancements across the AI landscape.</li><li>Regularly review industry announcements, research publications, product updates, and technology news to stay informed on emerging AI developments and innovations.</li><li>Test and evaluate new AI features, tools, and solutions to understand their practical applications, benefits, risks, and limitations before recommending them internally or to clients.</li><li>Research emerging AI technologies, platforms, and market trends to identify opportunities that could benefit the company or its clients.</li><li>Proactively identify innovative AI use cases, solutions, and opportunities that could be developed into future services, products, or business improvements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Information Technology, Artificial Intelligence, or a related field.</p><p>0-1 year of experience; fresh graduates are welcome to apply.</p><p>Genuine interest in Artificial Intelligence and emerging technologies, with a strong willingness to learn and experiment.</p><p>Comfortable using and exploring AI tools such as Microsoft Copilot and similar platforms.</p><p>Good analytical and problem-solving skills, with the ability to research new technologies and identify practical business applications.</p><p>Strong communication skills with a customer-first mindset.</p><p>Ability to explain technology and AI concepts in a simple and practical way.</p><p>Team player with the ability to work independently when needed.</p><p>Eagerness to develop knowledge in AI, cloud and Microsoft technologies.</p><p>Academic or personal projects involving AI, automation, data, or emerging technologies are a strong advantage.</p><p>Fluency in English and Arabic (French is a big plus).</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>AI is changing fast – and we want someone who keeps up with it!</b></p><p>As AI continues to become a bigger part of how we work and how we support our clients, we are looking for someone curious, tech-minded, and excited to explore what is possible.</p><p>You will be the go-to person we – and our clients – turn to when it comes to AI; from exploring Microsoft Copilot and discovering new AI tools, to testing new ideas, answering AI-related questions, and supporting clients with their AI needs.</p><p>You don't need to be an AI expert. You need to be curious, willing to learn, and excited to experiment. This is an opportunity to grow with the role and build hands-on experience in one of the fastest-moving areas in technology.</p><p><b>Your Role</b></p><p><u>AI &amp; Client Solutions:</u></p><ul><li>Act as the first point of contact for clients with AI-related requests, questions, and requirements via calls, emails and chat.</li><li>Understand client needs and identify relevant AI features, tools, and solutions.</li><li>Deliver training sessions, demonstrations, and practical guidance to clients on Microsoft and 3rd party AI tools.</li><li>Help clients identify practical ways to use AI to improve productivity, workflows, and business processes.</li><li>Assist with the testing, implementation, and adoption of AI solutions in collaboration with the relevant teams.</li><li>Deliver AI onboarding presentations to new clients, providing an overview of their AI subscriptions, key features, and available AI services, and answering any initial questions they may have.</li></ul><p><u>Internal AI Support &amp; Enablement:</u></p><ul><li>Act as the go-to person for AI-related questions within the company.</li><li>Support employees in using AI tools effectively in their daily work.</li><li>Provide internal training, demonstrations, and guidance on new AI features, tools and practical use cases.</li><li>Identify opportunities where AI can help employees save time, automate tasks, and improve existing processes.</li></ul><p><u>AI Research, Updates &amp; Innovation:</u></p><ul><li>Continuously monitor developments in artificial intelligence, including new tools, platforms, capabilities, trends, and advancements across the AI landscape. </li><li>Regularly review industry announcements, research publications, product updates, and technology news to stay informed on emerging AI developments and innovations. </li><li>Test and evaluate new AI features, tools, and solutions to understand their practical applications, benefits, risks, and limitations before recommending them internally or to clients. </li><li>Research emerging AI technologies, platforms, and market trends to identify opportunities that could benefit the company or its clients. </li><li>Proactively identify innovative AI use cases, solutions, and opportunities that could be developed into future services, products, or business improvements.</li></ul><p><b>Your Profile</b></p><ul><li>Bachelor’s degree in Computer Science, Information Technology, Artificial Intelligence, or a related field.</li><li>0-1 year of experience; fresh graduates are welcome to apply.</li><li>Genuine interest in Artificial Intelligence and emerging technologies, with a strong willingness to learn and experiment.</li><li>Comfortable using and exploring AI tools such as Microsoft Copilot and similar platforms.</li><li>Good analytical and problem-solving skills, with the ability to research new technologies and identify practical business applications.</li><li>Strong communication skills with a customer-first mindset.</li><li>Ability to explain technology and AI concepts in a simple and practical way.</li><li>Team player with the ability to work independently when needed.</li><li>Eagerness to develop knowledge in AI, cloud and Microsoft technologies.</li><li>Academic or personal projects involving AI, automation, data, or emerging technologies are a strong advantage.</li><li>Fluency in English and Arabic (French is a big plus).</li></ul><p><b>About Cloud Ascent</b></p><p>Cloud Ascent is a Microsoft Partner, Managed Service Provider (MSP), and cloud indirect reseller operating across the Middle East and Europe, with established entities in Lebanon and Cyprus. We are dedicated to helping organizations excel in the digital age through Microsoft cloud technologies, empowering them to thrive and grow in the ever-evolving world of cloud computing. By leveraging the full capabilities of the Microsoft ecosystem, we deliver tailored solutions that drive business transformation, enhance operational efficiency, and support expansion. With an extensive global reach and a client-centric approach, we are not just a managed service provider — we are a strategic partner committed to the success of every organization and its workforce.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Good communication skills</li><li>Attention to detail</li><li>Time management</li><li>Ability to work under pressure</li></ul></div>

AI is changing fast – and we want someone who keeps up with it! <br>As AI continues to become a bigger part of how we work and how we support our clients, we are looking for someone curious, tech-minded, and excited to explore what is possible. <br>You will be the go-to person we – and our clients – turn to when it comes to AI; from exploring Microsoft Copilot and discovering new AI tools, to testing new ideas, answering AI-related questions, and supporting clients with their AI needs. <br>You don't need to be an AI expert. You need to be curious, willing to learn, and excited to experiment. This is an opportunity to grow with the role and build hands-on experience in one of the fastest-moving areas in technology. <br> <br>Your Role <br>AI & Client Solutions: <br>- Act as the first point of contact for clients with AI-related requests, questions, and requirements via calls, emails and chat. <br>- Understand client needs and identify relevant AI features, tools, and solutions. <br>- Deliver training sessions, demonstrations, and practical guidance to clients on Microsoft and 3rd party AI tools. <br>- Help clients identify practical ways to use AI to improve productivity, workflows, and business processes. <br>- Assist with the testing, implementation, and adoption of AI solutions in collaboration with the relevant teams. <br>- Deliver AI onboarding presentations to new clients, providing an overview of their AI subscriptions, key features, and available AI services, and answering any initial questions they may have. <br> <br>Internal AI Support & Enablement: <br>- Act as the go-to person for AI-related questions within the company. <br>- Support employees in using AI tools effectively in their daily work. <br>- Provide internal training, demonstrations, and guidance on new AI features, tools and practical use cases. <br>- Identify opportunities where AI can help employees save time, automate tasks, and improve existing processes. <br> <br>AI Research, Updates & Innovation: <br>- Continuously monitor developments in artificial intelligence, including new tools, platforms, capabilities, trends, and advancements across the AI landscape. <br>- Regularly review industry announcements, research publications, product updates, and technology news to stay informed on emerging AI developments and innovations. <br>- Test and evaluate new AI features, tools, and solutions to understand their practical applications, benefits, risks, and limitations before recommending them internally or to clients. <br>- Research emerging AI technologies, platforms, and market trends to identify opportunities that could benefit the company or its clients. <br>- Proactively identify innovative AI use cases, solutions, and opportunities that could be developed into future services, products, or business improvements. <br> <br>Your Profile <br>- Bachelor’s degree in Computer Science, Information Technology, Artificial Intelligence, or a related field. <br>- 0-1 year of experience; fresh graduates are welcome to apply. <br>- Genuine interest in Artificial Intelligence and emerging technologies, with a strong willingness to learn and experiment. <br>- Comfortable using and exploring AI tools such as Microsoft Copilot and similar platforms. <br>- Good analytical and problem-solving skills, with the ability to research new technologies and identify practical business applications. <br>- Strong communication skills with a customer-first mindset. <br>- Ability to explain technology and AI concepts in a simple and practical way. <br>- Team player with the ability to work independently when needed. <br>- Eagerness to develop knowledge in AI, cloud and Microsoft technologies. <br>- Academic or personal projects involving AI, automation, data, or emerging technologies are a strong advantage. <br>- Fluency in English and Arabic (French is a big plus). <br> <br>About Cloud Ascent <br>Cloud Ascent is a Microsoft Partner, Managed Service Provider (MSP), and cloud indirect reseller operating across the Middle East and Europe, with established entities in Lebanon and Cyprus. We are dedicated to helping organizations excel in the digital age through Microsoft cloud technologies, empowering them to thrive and grow in the ever-evolving world of cloud computing. By leveraging the full capabilities of the Microsoft ecosystem, we deliver tailored solutions that drive business transformation, enhance operational efficiency, and support expansion. With an extensive global reach and a client-centric approach, we are not just a managed service provider — we are a strategic partner committed to the success of every organization and its workforce