Position: Female Customer Support Specialist
Location: Remote
Employment: Full-Time / Flexible
Industry: Fintech | Trading | Prop Trading

Responsibilities

• Respond to customer inquiries through WhatsApp, Instagram, website chat, and other communication channels.
• Provide professional and friendly assistance to new and existing clients.
• Assist customers with account purchases, registration, and general inquiries.
• Follow up with customers and ensure a smooth customer experience.
• Identify customer issues and coordinate with the relevant team when necessary.
• Escalate technical or account-related issues appropriately.
• Maintain accurate communication and follow-up records.
• Work closely with the Sales and Operations teams.

Requirements

• Previous experience in Customer Support, Client Services, or a similar role.
• Excellent communication and interpersonal skills.
• Fluent Arabic and good English communication skills.
• Strong typing and computer skills.
• Professional, patient, and customer-focused personality.
• Ability to handle multiple conversations efficiently.
• Strong attention to detail.
• Previous experience in Forex, Trading, Fintech, or Prop Trading is a plus.

We’re Looking For Someone Who Is

✓ Professional
✓ Friendly and confident
✓ Fast and responsive
✓ Organized
✓ Customer-oriented
✓ Able to work independently

What We Offer

• Remote position.
• Flexible working environment.
• Competitive salary based on experience.
• Opportunity to grow within a fast-growing international company.
• Performance-based incentives send your cv to 78-858797