ERP Operations Manager – Lebanon
Location: Beirut, Lebanon
Employment Type: Full-time
Industry: ERP / Software Implementation / Technology Consulting
Reporting To: General Manager
About the Employer
The Employer is a leading ERP implementation partner in Lebanon, delivering tailored business solutions to clients across various industries. Their mission is to help organizations streamline operations, improve efficiency, and achieve sustainable growth through world-class ERP systems, with a strong focus on Odoo implementation and business process optimization.
Job Summary
We are seeking an experienced and highly organized ERP Operations Manager to oversee the successful execution of multiple Odoo ERP projects and manage a team of ERP Functional Consultants.
The ideal candidate will be responsible for coordinating project activities, monitoring project performance, allocating resources, supervising consultants, managing client escalations, and ensuring that all implementations are delivered according to agreed timelines, budgets, quality standards, and client expectations.
The ERP Operations Manager will serve as a key link between the General Manager, project teams, technical developers, consultants, and clients, ensuring effective communication and smooth execution across the organization's ERP operations.
Key Responsibilities
1. ERP Project Management & Oversight
• Oversee multiple Odoo ERP implementation projects simultaneously from initiation through post-go-live support.
• Monitor project scope, timelines, deliverables, resources, risks, and overall performance.
• Ensure projects remain aligned with agreed business requirements, implementation methodology, and commercial objectives.
• Establish priorities and coordinate activities across multiple concurrent projects.
• Identify project delays, risks, scope changes, and resource constraints and take corrective action.
• Escalate critical issues to the General Manager with clear analysis and recommended solutions.
2. Team Management & Supervision
• Lead, supervise, and support a team of ERP Functional Consultants and project team members.
• Assign consultants to projects based on workload, expertise, availability, and project requirements.
• Monitor individual and team performance, productivity, utilization, and deliverables.
• Conduct regular project and team meetings to review progress, challenges, and priorities.
• Provide coaching, mentoring, and professional development to consultants.
• Establish and maintain clear performance expectations, KPIs, and quality standards.
• Identify training needs and support continuous improvement of the consulting team.
3. Project Planning & Resource Allocation
• Develop and maintain project plans, implementation schedules, milestones, and resource requirements.
• Ensure appropriate allocation of functional and technical resources across projects.
• Balance competing project priorities and optimize team utilization.
• Anticipate upcoming resource requirements and coordinate staffing accordingly.
• Monitor consultant workload to prevent bottlenecks and ensure timely project delivery.
4. Client & Stakeholder Management
• Maintain oversight of key client relationships throughout the implementation lifecycle.
• Support consultants in handling complex client requirements, escalations, and difficult situations.
• Participate in important client meetings, project kick-offs, steering committees, and progress reviews.
• Ensure client expectations are clearly understood, properly managed, and aligned with the agreed project scope.
• Act as the escalation point for major functional, operational, or project-related issues.
• Ensure high levels of client satisfaction and support long-term client relationships.
5. ERP Implementation Quality Control
• Ensure consultants follow established Odoo implementation methodologies, processes, and documentation standards.
• Review and monitor requirements gathering, business process analysis, configuration, testing, training, and go-live activities.
• Ensure functional specifications and project documentation are complete and accurate.
• Oversee UAT preparation, issue tracking, validation, and resolution.
• Conduct quality reviews and project health checks throughout the implementation lifecycle.
• Ensure proper handover from implementation to post-go-live support.
6. Coordination with Technical Teams
• Coordinate closely with developers, technical consultants, and other technical resources.
• Ensure functional requirements are clearly translated into technical specifications.
• Prioritize and monitor customization and development requests across projects.
• Facilitate communication between functional and technical teams to resolve implementation issues.
• Ensure customizations remain aligned with business requirements and project scope.
• Monitor development dependencies and their impact on project timelines.
7. Operational & Performance