The Channel Manager is accountable for developing the sales strategy while driving the recruitment of partners, overseeing account profiles and planning a growing market share through set targets. S/He monitors competitors’ activities, deals with resellers and coordinates with the marketing team on channel activities and programs.

Main Duties and Responsibilities

Define and implement the channel strategy and roadmap of the assigned service/product’s line in alignment with the management

Lead the partners’ relations in alignment with the company’s management and strategy

Develop and maintain relationships with new and existing channels/clients to expand sales in the assigned territory

Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities

Specify market requirements for current and future services/products by conducting market research supported by on-going visits to existing and potential customersv

Execute and supervise the entire sales cycle from quotation to collection

Track credit and/or payment performance, review outstanding settlements and manage resolutions accordingly

Generate sales for the entire service/product line in terms of long-term revenue and profitability

Secure the highest level of engagement and support to channel partners and respond to issues and/or queries in order to efficiently meet customers’ needs

Develop and deliver accurate sales forecasts and market development reports in line with business objectives

Promote the service(s)/product(s) and the company within the region

Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary

Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization

Desired Candidate Profile

Bachelor’s degree in Sales and Marketing or any other related field.

Experience

5–8 years of experience in IT sales/channel sales.

Experience in partner recruitment, onboarding, enablement, and channel development across Lebanon.

Technical background with strong sales/channel experience.

Experience across IT infrastructure, networking, hardware, software, cloud/AI solutions.

Ability to manage a broad IT portfolio and multiple technology vendors.

Distributors experience preferred; candidates from system integrators/resellers with strong partner management experience may also be considered.

Strong knowledge of the IT partner ecosystem.