Company Description

Phoenix Law Firm is a family law firm that has been serving clients since 1993. In 2020, the firm implemented a new strategy to harness the power of digital transformation in order to better serve national and international clients. The firm is now looking for a Customer Service Officer to join our team.

Role Description

This is a full-time on-site role located in Adlieh/ Achrafieh for a Customer Service Officer. The Customer Service Officer will be responsible for interacting directly with clients, handling customer support, monitoring customer satisfaction, and ensuring a positive customer experience. The successful candidate will also be responsible for data entry and data retrieval tasks, as well as handling incoming and outgoing mail and correspondence.

Qualifications

• Interpersonal Skills: ability to build rapport and communicate effectively
• Customer Satisfaction: ability to anticipate needs and exceed expectations of clients
• Customer Support: ability to handle customer inquiries over the phone and in-person
• Customer Service: focused on providing excellent service to clients
• Customer Experience: ensure that clients leave with a positive experience, handling customer complaints with a positive attitude.
• Proficient in Microsoft Office applications (Excel, Word and Outlook)
• Excellent written and verbal communication skills in English and French. Knowledge of an additional language is a plus
• Bachelor's degree in business administration, communications, or related field.