Summary of responsibilities:
A Sales associate is responsible for providing outstanding customer service while working towards achieving individual and store targets.

Duties and Responsibilities:
• Ensure high customer service by greeting, assisting, and applying the company’s standards.
• Increase the store’s sales by suggesting alternatives, following up on customers’ requests, and performing up-selling and cross-selling techniques.
• Maintain solid product knowledge and follow the latest trends to provide confident and relevant customer advice.
• Communicate to the customers the information on special offers/Sales promotion events.
• Handle customers’ complaints professionally and escalate any service issues to the store manager/Assistant Store Manager for suitable resolution.
• Assist in floor moves, merchandising, display maintenance, floor stocks, and efficient process of items.
• Arrange and replenish the shop shelves regularly and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand’s image and store manager’s guidelines.
• Participate in year-end inventory and cycle counts.
• Handle cash register operations and complete sales transactions.
• Maintain personal grooming as per the company’s standards to represent a positive image.
• Adhere to all company policies and procedures.
• Perform miscellaneous job-related duties as assigned