Jot Title: Hospitality Operations Manager 

Based in: Lebanon

Applications will only be considered if applied via this post on LinkedIn.

Hospitality Operations Manager for a Dynamic, Fast-Paced Holding Company

Our client, a rapidly growing holding company, is seeking an experienced Hospitality Operations Manager who will work closely with Stayinn GM and a highly driven CEO leading the holding.

About the Role:

The Hospitality Operations Manager at StayInn will lead efforts to ensure that all properties not only meet the highest standards of cleanliness, maintenance, and guest satisfaction but also align with the company’s broader vision and business development plans. This role requires a hands-on leader who will revamp and closely monitor all operational processes, ensuring that each property consistently operates at a 5-star level. The Head of Operations’ mission is to create a seamless operational environment that supports the company’s growth, enhances guest experiences, and aligns with StayInn's strategic objectives.

Key Responsibilities:

Operational Management (Primary Focus):

• Property Oversight: Directly manage and revamp the day-to-day operations of all properties, ensuring they consistently meet the company’s high standards for luxury and cleanliness.
• Process Implementation: Develop, implement, and monitor detailed operational processes, including checklists for cleaning, maintenance, and inventory management, ensuring strict adherence by all teams.
• Hands-on Monitoring: Regularly inspect properties, personally ensuring that all standards are met, and processes are followed with meticulous attention to detail.
• Staff Training & Orientation: Lead the training and orientation of all staff, focusing on equipping them to maintain the high standards expected at the company and ensuring they understand the importance of these standards.
• Inventory & Maintenance: Take direct charge of inventory management and maintenance, setting up systems for efficient tracking and management, and personally following up on issues to ensure they are resolved promptly.
• Enhancement of Property Features: Identify and propose enhancements to property features that will elevate the guest experience and attract corporate clients, keeping the company at the forefront of luxury accommodations.
• Tech-Savvy Management: Utilize cutting-edge property management systems to enhance operational efficiency and maintain the premium quality of our properties.
• Elevate and Sustain Guest Excellence: Consistently deliver an exceptional, luxury guest experience from check-in to check-out, promptly address and resolve any issues with care, and continuously refine our services based on guest feedback to meet the high expectations of our discerning clientele.

Management Responsibilities (Secondary Focus):

• Team Leadership: Inspire and lead the operations team, ensuring they are motivated and capable of delivering outstanding service in line with our luxury standards.
• Budget & Financial Oversight: Manage the operations budget with precision, implementing cost-effective strategies that maintain the luxury experience without compromising quality.
• Reporting: Regularly report to the GM and CEO on operational performance, providing detailed insights into process adherence, property conditions, and areas for improvement, ensuring the GM & CEO is kept informed.

Qualifications:

• Bachelor’s degree in Hospitality, Travel and Tourism, or a related field; a Master’s degree or professional certification is a plus.
• At least 5 years of experience in an operations management or supervisory role in the hospitality field
• Strong business acumen with the ability to provide strategic Operational insights.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Able to handle an operation that runs 24/7
• Ability to thrive in a fast-paced and dynamic environment.