Preparing and renewing Maintenance contract
- Sends signed contract to the accounting department for invoicing and collection
- Prepares and send the Maintenance Contracts Routing for the collection department
- Logging all maintenance contracts and scheduled visit on the Maintenance software
- Daily updates the maintenance visits schedule on the maintenance software
- Taking calls from client and registering them in the on-call register and updating the on-call register accordingly mentioning the exact description of the fault & reason of latency / Delay if any.
- Updating on-call register on a daily basis for the collection department to be able to check
- To check & update on a daily basis the fuel Report & send it at the end of each month to the accounting department for reconciliation.
- To update on a daily basis banks reports & send it on a monthly basis to the banks.
- Sending maintenance team in response to the on-call from clients MHD
- Prepares Maintenance schedules and sends them to the Maintenance Manager for approval/amendments
- Prepares and sends maintenance quotations MHD.
- Filing and scanning all maintenance reports
- Applies the car fleet management as put by the Management ( Daily Check)
- Coordinates between maintenance teams and clients
- Sends written requests to the Factory for reparation needed for clients, logs them on the Factory/Maintenance register and follow-up with concerned people until it’s done.
- Applying customer complaints ,customer satisfactions & Cancelled Contracts calls and accordingly to prepare quarterly reports
- Filing Customer complaints and send them to the Administration.
- Sending out Customer Surveys and ensuring getting them back from clients
- Implementation of All ISO requirements
- Checking GPS on daily basis