Job description

Job Title

Lead Specialist - Credit

• Monitor customer accounts and proactively follow up on newly issued invoices to ensure receipt and timely processing by customers.
• Manage and monitor customer credit insurance limits, ensuring accurate and timely updates within the ERP system.
• Implement Consumer Price Index (CPI) increases and other contractual price adjustments as required.
• Drive collections activities by following up on outstanding and overdue invoices through regular communication with customers.
• Escalate delinquent accounts as necessary, including issuing warnings regarding potential service suspension or disconnection in accordance with company policies.
• Coordinate with Legal, Credit Insurance, Sales, and Customer Service teams to resolve payment disputes and mitigate credit risks.
• Maintain accurate records of collection activities, customer communications, and account statuses.
• Monitor payment trends and identify potential credit risks, recommending appropriate actions to management.
• Manage a diverse customer portfolio exceeding 200 accounts across multiple countries and cultures.
• Prepare regular reports on collections performance, aging balances, and credit exposure.

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• Fluent in Arabic, French, and English.
• Minimum 3-5 years of experience in credit control, collections, accounts receivable, or a similar finance role.
• Experience managing international customer portfolios, preferably across MEA and/or SEE regions.
• Familiarity with credit insurance processes and ERP systems.
• Strong understanding of credit management, collections procedures, and risk mitigation practices.

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