MAIN FUNCTIONS: Serve as the first point of contact for customers visiting the branch, ensuring a welcoming and professional environment. Responsible for allocating customers to the appropriate sales consultant and maintaining accurate customer records. Present the company in a professional attitude and ability to create a welcoming and helpful showroom environment.

RESPONSIBILITIES:

Customer Relations & Front Desk Management

• Greet all walk-in customers warmly and professionally upon arrival at the showroom.
• Allocate each customer to the appropriate sales consultant based on turns.
• Maintain a neat, organized, and welcoming reception area that reflects the company s brand and values.
• Promote a positive and professional image of the company in every interaction.

Customer Data & Records

• Accurately collect and input customer information in the daily checklist and showroom CRM/database.
• Ensure all customer data is kept up to date, complete, and free of errors or duplication.
• Submit daily reports or logs of customer visits and interactions to the Branch Manager.

Phone & Communication Management

• Answer all incoming phone calls promptly and professionally.
• Direct calls to the appropriate department or team member as required.
• Handle basic customer inquiries regarding branch location, opening hours, product availability, and ongoing promotions.

Administrative & Support Tasks

• Support the branch team with basic clerical tasks, such as filing, document preparation, and coordination of schedules.
• Assist in maintaining office supplies and notifying the Branch Manager of replenishment needs.
• Coordinate with delivery/logistics personnel when needed, including confirming delivery appointments or rescheduling requests.
• Help prepare and organize customer files or product catalogs for in-branch use.

AUTHORITIES: Refer to the latest Authority Matrix as approved by Top Management for decision-making scope.

Desired Candidate Profile

QUALIFICATIONS: Baccalaureate Diploma or TS secretarial or equivalent.

EXPERIENCE: At least 1 years of experience in reception / front office unit.

COMPETENCIES: Excellent communication and interpersonal skills. Customer service orientation with a friendly and professional demeanor. Strong organizational and time management abilities. Attention to detail, especially in handling customer data. Accountable & responsible.

Technical Skills: Computer literate including knowledge of MS Office.

Languages: Read, speak, and write Arabic and English. French is an asset