● Sales Order Collection

● Inspection of incoming orders, letters of credit and contracts

● Sales order creation in ERP

● Information to production site

● Order Confirmation / Acknowledgement of receipt sending to customer

● Customer invoicing/Issue of Credit and debit notes

● Input Freight Order in SAP / confirmation freight Service in SAP / Freight invoice matching

● Freight Price Negotiation and communication to Sales Team

● Contact freight company to confirm Freight Order booking

● Haulier Selection

● Haulier Creation in SAP

● Freight Lead Time Definition / Lead Time Set Up in SAP and communication to SM

● Mailing to customers

● Custom clearance docs

● Certificate of analysis generation and communication to customer

● Preparation of Long term supplier declaration

● Customer creation in SAP

● Credit Management in Coordination with Finance Department

● Consignment stock handling

● Customer Claims management

● Logistic crises communication from and to customer

● Account reconciliation

● Full support for all monthly and annual financial tasks

● Further work and tasks in the processing of customer orders and support in other work in sales

Skills

Education, Background, Level of Experience:

Education: Professional education as industrial clerk in comparable company / role

Experience: Preferably 2 years in a similar position (customer service, inside sales)

Technical Skills: SAP, Google Office Suite, customs handling, transport (road and container)

Personal Skills: Independent way of working, analytical skills, team-player, excellent

Communication Skills: Interpersonal skills, problem-solving, can work under pressure

Language: English, (French and Arabic and added adv, but not compulsory)