GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a Technical Support to maintain the computer systems, ensuring that they run smoothly and providing technical support and advice to computer users.

Duties & Responsibilities:
Deliver service and support to end-users, via remote connection or via direct contact
Gather employees’ information and determine the issue by evaluating and analyzing the symptoms
Identify and escalate priority issues per problem specifications to appropriate resources
Follow up on problems with end-users when necessary
Stay current with system information, changes and updates
Evaluate system potential by testing compatibility of new programs with existing programs
Contribute to team effort by accomplishing related results as needed
Install, repair, and configure computer hardware, software, systems, networks, printers and scanners
Respond to breakdowns
Investigate, diagnose and solve computer software and hardware faults
Follow standard processes and procedures
Prioritize critical issues by level of importance

Qualifications:
University degree in Business Computer or MIS.
1-3 relevant IT experience or qualifications in the Microsoft servers and desktops.
Relevant IT experience or qualifications in Cisco (CCNA is a plus)
IT Technical skills.
Organizational skills.
Interpersonal skills.
Patience.
A meticulous and methodical nature.
Capable of working well under pressure.
Ability to work effectively with minimal supervision individually and as part of a team