Essential Duties and Responsibilities

- Ensures all operations are carried on in an appropriate and cost-effective way
- Improves operational management systems, processes and best practices
- Formulate strategic and operational objectives
- Examines financial data and use them to improve profitability
- Manages budgets and forecasts
- Recruits, trains and supervises staff
- Makes sure to deliver an effective loss prevention scheme
- Sustains continuous improvement by consistently and proactively reviewing processes, identifying discrepancies, finding solutions, and gathering feedback on effectiveness
- Attains corporate goals for profitability by generating innovative business strategies
- Ensures strict compliance with all relevant Hygiene and Safety legislation and requirements
- Develops SOP’s and audits the staff performance
- Maintains strong focus on training, scheduling, performance management, and employee development to improve performance
- Coordinates daily Front and Back of the House restaurant operations
- Delivers superior service and maximizes customer satisfaction. Responds efficiently and accurately to customers complaints
- Controls purchases and inventory with the coordination of the Finance team; negotiating prices and contracts with the coordination of the Supply chain manager and other section heads
- Estimates future needs for goods, kitchen utensils and cleaning products
- Maintains and improves the restaurant’s brand
- Controls operational costs and identify measures to cut waste
- Creates and analyzes detailed financial reports on weekly, monthly and annual basis
- Coordinates with the Social Media to promote the brand in the local community through word-of-mouth, social media and other platforms
- Demonstrates creativity and checks market trends
- Performs related duties and other projects as assigned

Education:

Bachelor's Degree in Hospitality Management / or equivalent

Skills:

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the brand and the Company
Organizational abilities
Proficient in the use of Microsoft Office Tools, Micros, Omega, squirrel, BIM and other P.O.S systems
Excellent writing and speaking skills
Financial knowledge
Fluent in Arabic, English, French is a plus

Experience:

At least 10-12 years of related experience in the same related field

Competencies:

Influencing/Persuasiveness
Cultural Awareness
Customer Service Orientation
Problem-Solving/Decision Making
Planning/Organizing
Adaptability/Flexibility
Creativity/Innovation
Developing others
Drive for Results /Team Orientation