Job Title: Multi-Unit Manager
Reports To: Operations Manager

Job Overview: The Multi-Unit Manager will oversee the operations of multiple restaurant locations across various concepts within the company. This role requires a dynamic leader who can ensure consistent and high-quality service, maintain brand standards, and drive financial performance across all units. The Multi-Unit Manager will be responsible for managing Restaurant Managers, ensuring operational efficiency, fostering a positive work environment, and achieving business goals.
Key Responsibilities:
1. Leadership and Team Management:
• Lead, mentor, and motivate a team of floor and kitchen staff at a designated restaurant.
• Develop Restaurant Managers to create a positive and productive work environment.
• Coordinate recruitment, training, and development of employees, setting clear performance expectations and goals.
• Conduct regular performance assessments and provide feedback.
• Facilitate regular staff meetings, training sessions, and briefings to communicate updates and gather feedback.
• Onboard newcomers, manage handovers, and update WhatsApp groups to ensure data security.
• Maintain a professional environment and promote a PR mentality among team members.
2. Operational Oversight:
• Oversee day-to-day restaurant operations, ensuring high standards of service, cleanliness, and operational efficiency.
• Ensure adherence to operational checklists and procedures across all units.
• Conduct regular audits, branch visits, and spot checks to ensure compliance with brand standards and operational excellence.
• Ensure punctual opening and closing, daily follow-up on branch recap tasks, and adherence to maintenance schedules.
• Monitor restaurant targets, ensure weather condition precautions, and promote responsible behavior to protect company assets.
• Ensure all necessary precautions are taken regarding safety protocols, gas usage, and schedule adherence.
3. Quality Assurance:
• Implement and monitor quality assurance measures to ensure consistency in service delivery and food quality.
• Collaborate with executive chefs and culinary teams to develop and enhance menus.
• Conduct food tastings, ensure food safety standards are met, and ensure staff meals are prepared as per schedule.
4. Financial Management:
• Collaborate with the finance department to develop and manage restaurant budgets.
• Monitor sales, expenses, and profitability across all units, implementing strategies to optimize financial performance.
• Ensure accurate financial reporting, inventory management, and adherence to cost-control measures.
5. Marketing and PR:
• Share pictures on social media, collaborate on PR activities, and execute promotional campaigns.
• Encourage positive customer reviews, conduct regular table visits, and monitor social media engagement and customer feedback.
• Promote a PR mentality among Restaurant Managers to enhance brand image and customer engagement.
6. Customer Service:
• Ensure prompt and courteous service, addressing customer complaints or concerns promptly.
• Foster a welcoming atmosphere and encourage repeat business.
• Memorize and greet regular customers by name, and encourage personalized customer interactions.
7. Training and Development:
• Provide ongoing feedback and coaching, identify training needs, and implement comprehensive training programs.
• Ensure staff receives adequate training on F&B, SOS, Menu, and Brand Identity.
• Conduct regular training sessions and support professional growth.
8. Health and Safety:
• Ensure compliance with health and safety regulations, including food safety and sanitation protocols.
• Conduct regular inspections to identify and address potential hazards.
9. Administrative Tasks:
• Manage reservations, update service dashboards, and maintain organized records.
• Ensure proper data entry, purchase orders, and follow-up on requested orders.
• Monitor phones and cameras, coordinate with purchasing, and maintain facilities checks.
• Conduct daily urgent follow-ups and ensure tasks impacting the restaurant's identity or operations are promptly addressed.
10. Communication and Collaboration:
• Collaborate with various departments, including the Training Manager, to ensure smooth operations.
• Maintain confidentiality of the company’s financial, legal, and commercial data.
• Ensure effective communication between all levels of staff and management.
11. Project Management:
• Manage new projects from start to finish, ensuring timely completion.
• Work attentively with suppliers and dealers for cost-effective agreements.
• Ensure compliance with company rules, regulations, internal procedures, and standards.
• Attend induction programs, including orientation and training.
12. Key Skills and Attributes:
• Attention to detail, multitasking ability, and strong communication skills.
• Knowledge of menu, beverages, and wine serving techniques.
• Proficien