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Front Office Guest Service Agent

Bay Lodge - Lebanon
The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers
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Post date: Today
Publisher: Hirelebanese
Post date: Today
Publisher: Hirelebanese