Job Title: Microsoft Support Administrator
Location: Beirut, Lebanon
Experience: 1-2 years
Languages: Required: English, French
About Us
EQ ServiceHub is a modern and successful business outsourcing company that delivers exceptional services to its clients in all major industries while integrating cutting edge AI and automation technology in its offerings.
Job Description
We are seeking a motivated Microsoft Support Administrator with 1-2 years of experience to join our team.
The ideal candidate will have proficiency in both English and French and possess a strong understanding of Microsoft technologies, backed by relevant certifications. This role involves providing technical support and maintenance for our clients’ Microsoft environments, including Azure, M365, and Dynamics.
Key Responsibilities
• Provide technical support and troubleshooting for Microsoft Azure, M365, and Dynamics.
• Assist in the deployment, configuration, and maintenance of Microsoft solutions.
• Manage user accounts, permissions, and security settings.
• Respond to and resolve client inquiries and issues in a timely manner.
• Collaborate with the team to improve and optimize support processes.
• Document technical procedures and solutions for future reference.
Qualifications
• 1-2 years of experience in a similar role.
• Strong knowledge of Microsoft Azure, M365, and Dynamics.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Required: Proficiency in English and French.
• Required: Microsoft certifications (e.g., Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified: Fundamentals).
Preferred Skills
• Familiarity with networking and cloud technologies.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in managing and supporting Microsoft 365 environments.
• Excellent communication and interpersonal skills, with a focus on providing high-quality support to end-users.