Job Description

The Quality Assurance Officer ensures the proper implementation and continuous improvement of the quality management system and any other systems/certifications. The Quality Assurance Officer must upkeep operations in compliance with the company’s systems & certifications and in alignment with its business strategy.



Main Accountabilities:

Plan & manage the quality management systems and certifications from implementation to maintenance, audits, and action plan completion
Review, verifies and validates the organization systems to assure fully integration and alignment with processes and in compliance with standards
Develop and maintain a documentation system customized to the company’s services, stakeholders’ interests, and customer needs. It should be secured with an accurate documentation tracking system to assure a rigid control mechanism regarding distribution, archiving and control numbering
Perform a systematic system review and update
Perform a direct hands-on support and guidance to all team leaders and associated staff in the implementation of the systems
Plan and conduct Internal audits/inspections, identify nonconformities, create action plan for corrective and preventive actions with regular and timely follow up until execution
Plan & participate in the external audits related to QMS & other audits
Conduct regular quality meetings & management review meetings in order to maintain consistency of the system and constantly reinforce team’s awareness and spirit to continuous improvement and to meet Customer satisfaction
Conduct data analysis for proactive management and continuous improvement
Manage the customers complaints to the root cause to prevent re-occurrence
Review customers’ requests related to quality systems, standards and certifications
Provide reports on a regular basis, and as requested
Provide regular training and workshops for new and existing team members to secure a culture of quality across the company
Represent the company in events, fairs, exhibitions

Qualifications:
BA in business management or BS with experience in Quality Management. Masters in Industrial Technology is a plus
2 years of experience in quality management system. Preferably in the industrial field
Knowledge of ISO & international Standards and best practices such as ISO 9001; BRCGS, FSSC, 5S, etc.
Analytical skills and problem solving
Customer focus
Managing change and adaptability
Influencing others
Communication skills
Attention to details
Process awareness
Project Management
Reporting skills
Languages: Arabic, English, French is a plus
Microsoft Office: - Excel, Word & PowerPoint. Visio is a plus