Please note: Customer support experience is a mandatory requirement for this position.

Company Description

Swapp is a car subscription platform based in Beirut that offers a digital, flexible, and affordable alternative to buying or leasing. Our platform provides customers with access to a wide range of vehicles, allowing them to swap cars as often as they like. We are committed to providing excellent customer service and ensuring customer satisfaction.

Role Description

This is a contract role for a Customer Support Agent. As a Customer Support Agent, you will be responsible for providing assistance and resolving any issues or concerns raised by customers. This will include responding to customer inquiries, troubleshooting technical problems, and ensuring customer satisfaction. The role is located on-site in Beirut.

You're responsibility

• Investigate, quick resolve and answer customer requests received via calls, emails and chats to guarantee customer satisfaction and brand loyalty
• Proactively liaise with internal department and external providers to ensure operations run smoothly
• Identify opportunities for process improvement and provide feedback to relevant departments to help enhance customer experience
• Support in the training of new joiners, and build training material
• Take ownership of each task raised from identification to resolution
• Experience in a customer service role is preferred
• Fluency in English is required