Client Success Officer

Little Melly - Lebanon
Little Melly is Lebanon's first health baby food and toddler snacks company focused in raising the bar for what child nutrition means. Babies deserve the healthiest start to life, and we make that journey fun and nutritious. From monthly subscriptions and one-time orders to weaning courses and consultations, we accompany parents through all their needs. For the past five years, Little Melly has grown thanks to exceptional team members devoted to the job.

Job Description:

- Guide potential customers to products and services appropriate for their needs
- Understand and support parents throughout their baby's food journey
- Onboard and orient new clients in a smooth and enjoyable manner
- Build friendships with clients and maintain poise in responses
- Use problem solving skills to find solutions for clients
- Work in harmony with team members and maintain proper communication across departments to ensure accurate orders
- Maintain all client details in an organized and accurate manner
- Follow up on and manage subscription renewals, client payments, and deliveries
- Ensure invoices are accurate for each order
- Up-sell to clients as is appropriate and ethical


Talents Needed for This Role:

A Must for Success:
Attention to Detail
Organization
Sociable

Helpful Talents:
Patience
Empathy
Good memory

Offices are in Cornet Chehwan, Metn
Post date: Today
Publisher: Hirelebanese
Post date: Today
Publisher: Hirelebanese