Main Tasks and Responsibilities
• Assist customer to understand all products and perform demo for various field applications.
• Provide technical support to customer and configure the equipment.
• Analyse customer requirement and ensure product meet customer requirements appropriately.
• Perform debug and troubleshoot on different kind of equipment, internally and on customer sites.
• Develop and determine various product features, write guides and manuals.
• Prepare documents and proposals.
• Participate in the calls and remote sessions with the customers.
Skills, Competencies and Knowledge
• Strong product knowledge.
• Strong communication skills.
• Problem solving and critical thinking.
• Strong technical background and troubleshooting skills.
Educational Background and Experience
MS in Electronics, networking and systems, CCE or other equivalent
Work Environment
High pace
Work under pressure
Fast and prompt responses and actions