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Customer Retention

Information Technology Group s.a.l. (Holding) - Lebanon
Contact customers who are no longer interested in the company’s services to reverse their decision
- Make follow-up calls to see how customers like a product and whether it is working properly
- Document subsequent outcome of each call
- Escalate customer requesting additional help to appropriate departments
- Identify problems and suggest viable solutions with clients on the spot
- Work closely with support, customer care and residential sales departments
- Play a critical role in identifying churn trends
Apply on the Job Website
Post date: Today
Publisher: Hirelebanese
Post date: Today
Publisher: Hirelebanese