Senior Support Specialist

Job Summary:

Responsible for providing continuous support for the banking solutions running at customer’s premises and ensuring a quality of services as per the Customer Service Level Agreement.


Job Responsibilities:


  • Handle on daily basis the issues related to banking application support.
  • Monitor the status of incidents per application support staff.
  • Ensure proper follow-up on daily administration.
  • Issue monthly statistic reports about the customer’s incidents.
  • Follow-up with the Development department on the status of application software bugs.
  • Coordinate with the Consulting team for the installation of new applications.
  • Provide technical support for the Consulting team when needed.
  • Ensure technical support for clients upon need in an effective and efficient manner.
  • Conduct technical training to the clients.
  • Manage and supervise team procedures, activity and support ticket logging.
  • Manage and Develop Data adjustment scripts
  • Manage and Develop Data migration projects


Requirements:


Education: BS degree in Computer Engineering, Computer Science or equivalent


Work Experience: Min 10 years of experience in application support and administration related to Banking Industry as well as Software Development.


Languages: Arabic, English and French.


Technical skills:

  • Office literate (Word, Excel, PowerPoint).
  • Excellent knowledge of Unix/Linux and Microsoft environments.
  • Good process knowledge of SQL Language and database design.
  • Good knowledge of web technologies: REST APIs, Webservices, Carbon Applications (WSO2 framework).
  • Good knowledge of Virtualization / Cloud Computing.


Other skills:

  • Good analytical thinking & problem solving skills
  • Excellent client service skills
  • Flexibility & adaptability
  • Professional confidence
  • Good communication skills
  • Good teamwork and cooperation spirit
Post date: 25 September 2024
Publisher: LinkedIn
Post date: 25 September 2024
Publisher: LinkedIn