Job Summary:
Responsible for providing continuous support for the banking solutions running at customer’s premises and ensuring a quality of services as per the Customer Service Level Agreement.
Job Responsibilities:
- Handle on daily basis the issues related to banking application support.
- Monitor the status of incidents per application support staff.
- Ensure proper follow-up on daily administration.
- Issue monthly statistic reports about the customer’s incidents.
- Follow-up with the Development department on the status of application software bugs.
- Coordinate with the Consulting team for the installation of new applications.
- Provide technical support for the Consulting team when needed.
- Ensure technical support for clients upon need in an effective and efficient manner.
- Conduct technical training to the clients.
- Manage and supervise team procedures, activity and support ticket logging.
- Manage and Develop Data adjustment scripts
- Manage and Develop Data migration projects
Requirements:
Education: BS degree in Computer Engineering, Computer Science or equivalent
Work Experience: Min 10 years of experience in application support and administration related to Banking Industry as well as Software Development.
Languages: Arabic, English and French.
Technical skills:
- Office literate (Word, Excel, PowerPoint).
- Excellent knowledge of Unix/Linux and Microsoft environments.
- Good process knowledge of SQL Language and database design.
- Good knowledge of web technologies: REST APIs, Webservices, Carbon Applications (WSO2 framework).
- Good knowledge of Virtualization / Cloud Computing.
Other skills:
- Good analytical thinking & problem solving skills
- Excellent client service skills
- Flexibility & adaptability
- Professional confidence
- Good communication skills
- Good teamwork and cooperation spirit