We are seeking a motivated and experienced Branch Manager to oversee the daily operations of our pastry shop. The ideal candidate will be passionate about pastries, customer service, and team leadership, ensuring that our shop delivers a delightful experience for every customer.

Key Responsibilities:

- Oversee daily operations to ensure smooth and efficient functioning of the branch.

- Manage inventory levels, ensuring stock is adequately maintained without overstocking.

- Ensure compliance with health and safety regulations and food handling standards.

- Recruit, train, and supervise staff, fostering a positive and productive work environment.

- Schedule and coordinate staff shifts to ensure optimal coverage.

- Conduct regular performance evaluations and provide constructive feedback.

- Ensure high standards of customer service are consistently met.

- Handle customer complaints and feedback promptly and effectively.

- Promote a welcoming atmosphere for all customers.

- Develop and implement sales strategies to achieve branch targets.

- Coordinate with the marketing team to execute promotional campaigns.

- Analyze sales data to identify trends and opportunities for growth.

- Manage branch budgets, including sales targets and expense control.

- Prepare financial reports and present them to upper management.

- Handle cash management, ensuring accurate and secure transactions.

- Ensure all products meet the company's quality standards.

- Oversee the presentation and merchandising of products.

- Coordinate with the central kitchen or bakery for supply and new product introductions.

Qualifications:

*Education:

- High school diploma or equivalent required; a degree in business management, hospitality, or a related field is preferred.

- Minimum of 3-5 years of experience in retail or food service management.

- Proven experience in a leadership role with strong team management skills.

To apply, please send your resume to [Click to show email] or WhatsApp 76-822533. We look forward to welcoming a new Branch Manager who shares our passion for exceptional pastries and outstanding customer service.