Job Summary:
Responsible for meeting customers’ needs in a timely manner by providing
high quality service including efficient and accurate transaction processing by
following OMT standards and procedures. Also responsible for managing cash
balances, receiving and paying out money, as well as accurately keeping
records of various financial transactions

Duties & Responsibilities :

Cash management & transactions processing
• Maintains and ensures cash safety and availability according to
predefined limits at all times. Ensures processing customers’
transactions and money transfers effectively
• Balances cash drawers in accordance with OMT procedures and
regulations and coordinates with colleagues regarding cash
replenishments
• Balances currency in cash drawers and calculates daily transactions;
Generates statement of account and compares physical counted
money to the system daily balance
• Pays out money after verifying information provided for
sending/receiving money and that written and numerical amounts
agree
• Verifies other information such as dates, sender/receiver’s names,
identification of the persons receiving payments and the legality of
the documents presented
• Processes & records transactions, generates receipts and signs them
with customer
• Informs customers about foreign currency regulations and computes
transaction fees for currency exchanges
• Collects, archives and sends all receipts and necessary documents
provided by customers to OMT head office
Customer Service Excellence
• Provides and sustains high customer service quality by building
positive relationship with customers and by promoting OMT services
• Greets and serves customers ensuring highest standards of customer
service
• Ensures all promotional items are well displayed and in a good
condition
• Explains, promotes, sells/cross-sells OMT products & services such as
prepaid cards, post-paid lines and other services; advises customers
when needed
• Represents OMT in a manner that maintains and expands positive
relations with all customers, potential customers and co-workers
• Reports customers’ feedback & claims on any OMT service
Knowledge & Teaming
• Maintains and expands knowledge in OMT services and operating
model; uses knowledge to handle new situations
• Understands the roles of OMT departments and functions
• Exhibits politeness and patience when dealing with conflict and
difficult situations at the branch
• Interacts effectively with the team and people of all levels
• Reaches out to help others