Company Description

At Gray Mackenzie Retail Lebanon (GMRL), we’ve been shaping the retail landscape since our inception in 1996. As a pioneer in the ownership and operation of supermarkets and hypermarkets, we’re driven by one core mission: to “Live Life Generously.”

From the day we reintroduced Spinneys to Lebanon, we’ve continued to innovate and expand. Whether it’s being generous with quality through Spinneys, generous with quantity at Happy Discount Store, or generous with time at Grab’n Go, every division we operate focuses on enriching the lives of our customers.

Our retail portfolio has grown, we expanded further in 2019 with Mackenzie Distribution, F&B, and Production, diversifying our reach and ensuring a seamless, top-quality shopping experience across Lebanon. In recent years, Monoprix and NokNok have joined the GMRL umbrella, bringing even more options to our customers. Our journey doesn’t stop there. With our eye on future growth, we are preparing to expand across the region.

Job Description

Job Overview:

The Area Manager is responsible for overseeing the overall operation of assigned stores and assisting the Head of Operations in managing all commercial aspects and operations of the entire Store, coordinating, and ensuring effective communication among employees and customers while taking into consideration all food safety and hygiene practices.

Duties and Responsibilities:

• Implement action plans set by upper management for achieving set sales objectives.
• Conduct Competition Analysis and provide necessary report including levels of opportunities and threats.
• Assist in analyzing operational expenses and cost of inventory to identify losses and report to Superior.
• Implement short- and long-term strategic plans.
• Apply Cost Saving and Energy Saving Programs including operations cost (Wastage, Shrinkage…)
• Implement inventory related strategies set by upper management and report feedback including KVI lists.
• Ensure effective Inventory and Warehouse management in the area (order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage) and report to Head of Operations
• Review fast/ slow lines, new ranges and end of ranges and report to concerned parties for action.
• Report insight on Territory dynamics (demographics, consumer behavior, market understanding etc.) to Head of Operations
• Assist in Revenue Meetings to discuss weekly, monthly, and yearly Forecasts.
• Define and recommend operations objectives to the Head of Operations
• Ensure that the assigned stores are running smoothly and that they meet their sales goals.
• Monitor the P&L reports for each store and develop effective ways to fill in any gaps between actual performance and company projections and report to Head of Operations
• Coordinate with, report, and make recommendations to Head of Operations to grow market share, improve customer experience and drive growth.
• Offer recommendations on suitable ways to optimize space in the branches.
• Execute plans for store expansion projects and new branches
• Implement area operating plan and report misfunctions.
• Ensure all the stores portray the company image in all aspects of personal presentation and adhere to the company dress code as laid out by the Company.
• Ensure that each store delivers value and excellence to the clients.
• Intervene in customer cases as needed to maintain customer satisfaction.
• Ensure security is effective and all premises are well covered by security practices.
• Take part in final ordering decisions and inventory management during special events and festive seasons.
• Ensure all store sales and promotions are planned effectively, executed and promptly and maintained professionally.
• Regularly follow-up on the performance of the operation team under his direct supervision.
• Follow-up and supervise maintenance and assets management.
• Report challenges with third parties regarding Operation needs and outsourced services to Head of Operations
• Oversee the merchandising of products across branches.
• Carry out daily inspections of branches
• Ensure all food safety & quality control practices are implemented.
• Follow-up on the implementation of the ISO 22000:2018 Food Safety Management System (FSMS) where applicable, the local regulatory and statutory bodies requirements.
• Follow-up on the implementation of the Good Manufacturing Practices and Good Hygienic Practices adopted in the Food Safety Management System
• Shall have the responsibility to report problems related to FSMS to the Food Safety Team Leader and Food Safety & Quality Assurance Manager
• Perform any other duty as assigned by Management.
• Approve additional and unbudgeted head counts in the branches before communicating it to Human Resources Department
• Conduct store visits, report findings to superior and draw action plans and to do list for each branch. And follow up on completion of action plan with Store Managers
• Check store availability for regular products and promotional items.
• In coordination with Superior, prepare a top shrinkage items list to be shared with the rest of the team.
• On a weekly basis, follow up on branch vacancies and follow up with concerned parties to fill them.
• Monitor general branch performance by reviewing each departments’ sales, wastage, service, and products availability and quality.
• Ensure the expiry cycle is properly and accurately followed and implemented.Team Management Duties:
• Maintain staff by orienting, and training employees
• Provide on-going leadership and support to team
• Resolve any staff issues and escalate any unresolved issue to superior
• Ensure on-the-job training using training checklists
• Recommend disciplinary action as needed following established policy
• Control knowledge of procedures and ensure their strict implementation
• Give clear responsibilities to the team
• Provide assistance and organize good communication with the team
• Organize and maintain departmental communication system that encourages staff participation
• Manage shift schedule to include training, vacations, leaves, and backups.
• Ensure department staff is informed of policy changes.
• Involve the team in service and activities
• To be involved in the performance appraisal process / Evaluations of the team.
  
  

Qualifications

• Minimum of 8 years of experience in related field
• Bachelor’s Degree in business administration or any related field