Position Title: Customer Support Representative

Location: Raouche – Beirut

Employment Type: Full Time; 8 hours/day with flexibility for AM/PM shifts

We are on the lookout for skilled and enthusiastic Customer Support Representatives to join our dynamic team. If you are passionate about helping others and want to be part of a supportive team that values your skills, we would love to meet you!

Who are we?

Whish Money is a digital wallet company focused on providing innovative financial solutions and excellent service. Our values drive us to deliver top-quality service, protect customer data and foster a positive and fair work environment.

What will your day look like?

• Respond to customer inquiries via phone, email and chat.
• Resolve customer complaints and escalate when necessary.
• Provide accurate information to clients ensuring they understand their financial options and services.
• Maintain records of interactions, transactions and feedback.
• Follow compliance guidelines and protect customer information.
• Participate in training programs to stay up to date with new trends.
• Contribute to process improvement initiatives.

Skills

You are the Customer Support Representative we are looking for if you have:

• BS degree in Business Administration, or equivalent.
• Minimum of 1-2 years of experience in a customer service role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills in English and Arabic (French is a plus).
• Customer-focused with a positive and professional attitude.
• Strong problem-solving and analytical skills.
• Detail-oriented, organized and ability to prioritize work.
• Proactive mindset.
• Active listening skills.