The Patient Service Specialist will play a vital role at my team, handling a diverse range of tasks including inbound and outbound calls with patients, preparing charts by obtaining their medical information, and providing assistance by answering questions and addressing concerns.

Key Responsibilities: 

1. Inbound and Outbound Communication: Engage with patients via phone calls in a professional and empathetic

manner. Handle inbound inquiries regarding medical services, appointments, and general queries. Make outbound

calls to patients for appointment reminders and follow-ups. This might also include rerouting calls within the

practice.

2. Chart Preparation: Collect and organize patients' medical information to prepare accurate and up-to-date charts.

Ensure all necessary documentation is obtained and properly recorded.

3. Patient Support: Provide exceptional customer service by addressing patients' questions, concerns, and requests

promptly and accurately. Assist patients with scheduling appointments, obtaining medical records, and navigating

healthcare procedures.

4. Data Entry and Record Keeping: Maintain accurate records of patient interactions, including detailed notes of

conversations and actions taken. Enter data into electronic systems with precision and attention to detail.

5. Prior Authorizations: Issuing PAs to insurance companies in order for the patient to obtain medical treatment or

receive a medical drug prescription.

6. Other duties as assigned.

Qualifications:

● Professional proficiency in English. Proficiency in Spanish is a bonus.

● Excellent communication skills, both verbal and written, with the ability to interact professionally and compassionately with patients and colleagues.

● Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

● Proficiency in computer skills, including data entry and experience with electronic medical records systems.

● Ability to maintain confidentiality and adhere to HIPAA regulations regarding patient privacy and information security.

● Prior experience in a healthcare setting or customer service role is preferred, but not required. Training will be provided for the right candidate.

Schedule 3 pm-midnight (Beirut time)

Work is on-site - Location Ashrafieh (remote setup allowed temporarily)