Patient Accounts Coordinators are an integral part of our billing team. We offer training in real time with your team lead;

you will be mentored and coached through your responsibilities while you gain confidence and experience in a fast

paced, team-oriented environment. Patient Accounts Coordinators are responsible for assisting patients with questions

regarding their account balance, processing patient payments, reviewing patient statement lists, and a series of AR reports that

allow the team to maintain patient account/self-pay AR.

Key Responsibilities

● Assist in maintaining patient records and insurance information.

● Processing and posting patient payments.

● Assist in creating payment plans for patients.

● Answering patients’ questions regarding unsettled medical bills, reimbursements, and billing discrepancies.

● Accounts Receivable Reports

● Internal Collections and Bad Debt

● Daily patient statement review

● Inbound Phone Calls

Qualifications:

● validate the below-mentioned competencies and add others as required

● Excellent communication skills, both verbal and written, with the ability to interact professionally and compassionately with patients and colleagues.

● Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

● Proficiency in computer skills, including data entry and experience with electronic medical records systems.

● Ability to maintain confidentiality and adhere to HIPAA regulations regarding patient privacy and information security.

● Prior experience in a healthcare setting or customer service role is preferred/is a must, but not required. Training

will be provided for the right candidate.

● Native-like English proficiency in speaking, reading, and writing.

● Native-like Spanish/Russian/or any other language as needed proficiency in speaking, reading and writing

● Strong analytical and problem-solving skills.

● Excellent organizational skills.

● Effective communication skills.

● Exceptional customer service skills.

● Detail-oriented.

● Medical office experience preferred

● Medical revenue cycle management experience and knowledge a plus

Schedule 3 pm-midnight (Beirut time)

Work is on-site - Location Ashrafieh (remote setup allowed temporarily)