Job Summary:

We are looking for a detail-oriented and proactive Operations Officer to join our operations team in the freight forwarding industry. The ideal candidate will assist in coordinating and managing day-to-day logistics operations, ensuring that shipments are processed efficiently, on time, and in compliance with industry regulations. This role offers an excellent opportunity to learn and grow in the dynamic field of freight forwarding and logistics.

Job Responsibilities:

• Shipment Coordination: Assist in the planning, scheduling, and execution of shipments, ensuring all logistics processes run smoothly, from booking to delivery.
• Documentation Management: Prepare, review, and manage all necessary shipping documents, including bills of lading, customs declarations, invoices, and packing lists.
• Customer Communication: Liaise with clients, suppliers, and carriers to provide updates on shipment status, resolve any issues, and ensure timely delivery.
• Compliance & Regulation: Ensure that shipments comply with relevant customs regulations, import/export laws, and company policies.
• Proper Invoicing: ensures accurate billing by clearly detailing the shipment charges, including freight rates, and additional fees, in accordance with agreed terms and conditions.
• Tracking & Reporting: Monitor the status of shipments in real time, ensuring that deadlines are met, and provide regular updates to clients and senior staff. Prepare operational reports as required.
• Collaboration: Work closely with other departments, such as sales, customer service, and finance, to ensure seamless coordination of logistics activities.

Qualifications and Education requirements:

• Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field (or equivalent practical experience).
• Some experience in logistics, shipping, or supply chain operations is a plus, but not required.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Excellent communication and problem-solving skills.
• Basic understanding of international shipping processes and customs procedures is an advantage.
• Proficient in Microsoft Office Suite; experience with logistics software is a plus.

Preferred skills:

• A proactive and eager-to-learn attitude.
• Team-oriented with a positive, solution-focused mindset.
• Able to work independently with minimal supervision.
• Strong work ethic and a willingness to take on new challenges.