Summary

As a Junior Account Manager, you will play a vital role in supporting our Senior Sales Team and fostering strong relationships with our clients. This position is key to ensuring our clients’ satisfaction and driving value through our solutions while developing your expertise in the financial services industry.

Required Qualification:

• Minimum of 2 years in a Customer Success Manager (CSM), Account Manager, or Sales role, with a proven track record of managing client relationships and driving growth.
• Bachelor Degree in Computer Science, CCE or related technical field.
• Preferably with a technical background, understanding of fintech solutions, or experience in payment systems and infrastructure.
• Familiarity with project management principles, ensuring smooth implementation and delivery of solutions while meeting client expectations.
• Exposure to financial services, payments, or related industries is a strong plus, enhancing the ability to align solutions with client business models.
• Demonstrated ability to maintain a client-first approach, focused on delivering value and building long-term relationships.
• Adept at managing challenges and providing innovative solutions to meet client needs.
• Experience working in fast-paced environments with the ability to adjust to changing client demands and market dynamics.

Needed Skills:

• Ability to establish and nurture strong relationships at various levels within client organizations, fostering trust and collaboration.
• Strong analytical skills with the ability to leverage data for anticipating potential issues, identifying new opportunities, and driving solutions.
• Excellent verbal and written communication skills, with the ability to articulate ideas clearly and build rapport with clients and team members.
• Effective presentation skills coupled with the ability to negotiate confidently and persuasively.
• Strong time-management abilities, with a proactive problem-solving mindset to tackle challenges efficiently.
• Basic understanding of UX/UI design principles, payment infrastructure, and payment networks is a plus.
• A true team player who fosters collaboration across departments and drives collective success.
• Comfortable working across different countries, cultures, and time zones, with the ability to adjust to diverse working environments.
• Capable of performing under high-pressure situations, maintaining focus and composure.
• Able to inspire and lead cross-functional teams to collaborate and deliver compelling proposals and innovative solutions.
• An upbeat, solution-focused attitude that contributes positively to the team and client engagements.

Key Responsibilities:

• Assist the Senior Sales Team in managing and nurturing existing client accounts across the assigned region, ensuring consistent, high-quality service.
• Develop a comprehensive understanding of client needs, providing proactive solutions and personalized service to maintain long-term, successful partnerships.
• Coordinate and manage client interactions, ensuring timely and accurate responses to inquiries, requests, and feedback.
• Prepare detailed proposals, presentations, and reports for client meetings and internal reviews, ensuring all materials are clear, compelling, and aligned with client goals.
• Partner with internal teams (e.g., presales, product, and support) to ensure client needs and requirements are effectively communicated and addressed.
• Track and report on key account performance metrics, client satisfaction, and feedback, using insights to drive improvements and identify growth opportunities.
• Stay informed on industry trends, market developments, and competitor activities to better serve clients and identify new opportunities.
• Research and gather information on assigned clients, including company size, needs, and pricing plans, to tailor service offerings and solutions.
• Provide ongoing after-sales support to retain customers and ensure continued satisfaction with our products and services.
• Proactively suggest company products and services that align with client goals, increasing satisfaction and fostering deeper partnerships.
• Identify upselling and cross-selling opportunities to maximize revenue potential from existing accounts.
• Maintain a foundational understanding of financial services and each client’s business model to deliver solutions that align with their objectives.
• Collaborate with clients to ensure that our solutions consistently deliver measurable value to their business.