Department: Retail
Job Status: Seasonal
Working Hours: Flexibility in working hours is needed as per the Store opening hours, including weekends & holidays.
Location: Zaarour

SCOPE OF THE JOB:
The Customer Service Representative is responsible for providing highest level of Customer Service standards, in order to ensure customers loyalty & retention, and therefore to foster Mike Sport’s image.

KEY RESPONSIBILITIES:
- Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.
- Identify clients’ needs and report them in order to achieve high level of customer satisfaction.
- Maintain sustainable relationships of trust through open and interactive communication with our customers.
- Provide accurate, valid and complete information by using the right methods/tools.
- Maintain proper documentation of all customers’ complaints and interactions, on daily basis in a way to ensure accuracy in all needed reports.
- Follow communication procedures, guidelines and policies.
- Handle the creation and maintain loyalty cards, based on Mike Sport policy, for both employees and customers.
- Possess strong product knowledge, in order to respond to all customers inquires.
- Follow up closely with After Sales Maintenance team, on all repairing items.
- Coordinate with the Customer Service department in all customers’ customization requests in terms of printing, restringing, waxing, tailoring etc…
- Support in handling the cash register systems and sales transactions & ensure cash policies and procedures are well implemented.
- Perform other duties that are aligned & related to the job scope.

JOB REQUIREMENTS:
- Education: High School degree.
- Experience: 0 to 1 year experience in customer service field.
- Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
- cComputer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus