Aspire Software is looking for Technical Product Support Agent to join our team in Lebanon !

Here is a little window into our company{​{:}} Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio

.What Your Day Will Look Like{​{:

}
• } Provide technical support to customers and colleagues in professional services
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• Manage product defects queue and ensure timely resolution
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• Contribute to the knowledge base with documentation and troubleshooting guides
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• Review and maintain product and technical documentation
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• Closely collaborate with Product Management and Development teams
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• Ensure high-quality service for our customers and adherence to S
L

t
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• At least a BS or
B
• A Previous experience in Product Suppo
r
• t Strong computer knowledge, analytical thinking, and troubleshooting skil
l
• s Excellent communication and problem-solving skil
l
• s The desire and ability to learn quickly and work within a complex and challenging technical environme
n
• t An attention to detail and a desire to deliver high-quality wo
r
• k Team play
e
• r Motivated to learn, develop, and gr
o
• w Working proficiency in English, both written and verbal
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• Additional languages advantageo
u
s
• Mandatory knowledge or experience in the following{​{:
}
}
• Windows Application Server Environme
n
• ts MS SQL Server, MS SQL Reporting Services and Web Services,
S
• QL Network devices, protocols and topologies, security concepts, products and practic
e
s
• Nice to have knowledge or experience in the following{​{
:
}
• } Process Historian (Aveva OSIsoft
• PI) Continuous process indust
r
• ies Microsoft IIS Administra
t
• ion Microsoft Azure products and services{​{:}} Azure Data Explorer (ADX), Azure Functions, IoT Hub