- Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks, following the company’s recipes and standards.
- Greet customers warmly, take orders accurately, and provide recommendations based on their preferences.
- Ensure all beverages are presented in an appealing and professional manner.
- Operate and maintain coffee machines, grinders, blenders, and other beverage equipment efficiently.
- Maintain cleanliness and organization of the beverage preparation area, adhering to health and safety regulations.
- Monitor stock levels of ingredients and supplies, reporting shortages to the supervisor for timely restocking.
- Promote additional products, such as pastries or specials, to enhance the customer experience and increase sales.
- Confirm and deliver orders promptly and correctly to customers.
- Address customer concerns or issues related to beverages professionally and escalate as needed.
- Work closely with the service team to ensure smooth and efficient operations during busy periods.
Skills
Qualifications:
- Previous experience as a barista or in a similar role is preferred.
- Strong knowledge of coffee preparation techniques and equipment.
- Excellent customer service and communication skills.
- Ability to work efficiently under pressure in a fast-paced environment.
- Attention to detail and commitment to quality.
- Familiarity with health and safety standards related to food and beverage preparation.