JOB-SPECIFIC
Welcome guests at the main entrance, offering the appropriate greeting according to the time of day
Assist guests with their luggage upon arrival and departure
Assist arriving and departing guests by opening and closing doors, elevator doors and cars/taxis’ doors
Learn and use names of guests, especially repeated and long staying guests and routinely greet them
Guide the guest to the Front Desk and when appropriate escort guests to their rooms
Remain alert as guests pass by the main entrance and through the lobby and be ready to handle situations and offer adequate assistance
Keep the garden, the main entrance, the reception area and the lobby clean, tidy uncluttered and well maintained
Inform the Housekeeping Department if the guest areas needs major cleaning and the POMEC department in case of electrical, mechanical or structural failures
Keep an eye on the surroundings and make sure to solve or report any issue related to cleanliness, tidiness or maintenance (lighting, painting, tiling, couch, decoration, music etc.)
Keep record of notifications, inform superior and follow up on completion
Report any suspicious luggage or item
Deliver messages, packages or any other services requested by guests or supervisors